Customer Service & Call Center Specialist

Michelle Wooten

Arlington, TX ***** *****************@*****.*** 469-***-****

Professional Summary

Motivated and reliable professional with hands-on experience in customer service, logistics, hospitality, childcare, and retail. Recognized for adaptability, strong communication skills, and a consistent work ethic. Committed to delivering high-quality service, resolving issues efficiently, and fostering a positive experience for customers and teams. Seeking a role in a fast-paced, team-driven environment that supports personal and professional growth.

Work Experience

Childcare Provider

Lion of Judah – Grand Prairie, TX August 2025 – Present

• Provide daily care for children ages 2 months to 5 years in a safe, nurturing, and engaging environment.

• Manage diapering, feeding, nap schedules, and potty training for developmental support.

• Lead reading sessions, structured play, and early learning activities to foster growth.

• Communicate with parents and staff to ensure consistent care and progress updates.

Customer Service / Collections(Call Center)

SPG Vending – Arlington, TX June 2023 – February 2025

• Responded to high-volume inbound and outbound calls to assist customers with billing inquiries, service requests, and payment collections.

• Processed payments, reconciled vending machine balances, and maintained accurate financial records.

• Delivered exceptional customer support by resolving complaints, troubleshooting issues, and ensuring timely service resolutions.

• Utilized CRM and call management systems to document interactions, track accounts, and improve service efficiency.

Concierge

Texas Concierge – Fort Worth, TX December 2022 – June 2023

• Served as first point of contact for residents and guests in a luxury high-rise.

• Managed building access, enforced security protocols, and resolved resident concerns.

• Organized, logged, and distributed packages with precision and timeliness.

• Operated multi-line phone system and supported various resident services.

Sales Associate (Seasonal)

Nordstrom – Arlington, TX June 2022 – December 2022

• Provided personalized customer service and guided product selections.

• Ensured merchandise organization and appealing visual displays.

• Processed incoming inventory and prepared items for sales floor placement.

• Maintained knowledge of seasonal promotions and store policies.

Package Handler

Amazon Warehouse – Dallas, TX June 2021 – June 2022

• Sorted, inspected, and transferred packages across multiple departments.

• Addressed damaged items and ensured workflow efficiency.

• Maintained safety standards in a fast-paced warehouse environment.

• Collaborated with team members to meet daily performance targets.

Crew Member

Golden Chick – Arlington, TX February 2020 – June 2021

• Operated drive-thru and front counter stations with accuracy and speed.

• Prepared meals, handled customer payments, and cleaned work areas.

• Assisted with inventory checks and end-of-day closing responsibilities.

• Provided friendly service in a high-volume fast food setting.

Crew Member / Cashier

Taco Casa – Mansfield, TX April 2019 – February 2020

• Delivered fast, courteous service to dine-in and drive-thru customers.

• Handled cash register transactions and food preparation duties.

• Assisted with restocking supplies and maintaining sanitation standards.

• Supported team transitions during shift changes to maintain efficiency.

Childcare & Event Assistant

Puff Ponytails and Pearls – Dallas, TX February 2018 – April 2019

• Supervised and entertained children during themed parties and events.

• Maintained safe, clean, and engaging play environments for children.

• Assisted with event setup, customer check-in, and payment handling.

• Supported staff in delivering a positive client and child experience.

Education

South Grand Prairie High School

High School Diploma 2018 – 2021

Skills

• Childcare (Infant to Toddler, Potty Training, Early Learning)

• Customer Service & Communication

• Call Center

• Cash Handling & POS Transactions

• Logistics & Package Handling

• Time Management & Multi-tasking

• Food Preparation & Kitchen Sanitation

• Event Assistance & Hospitality

• Inventory Stocking & Organization

• Cleaning & Custodial Work

• English Language Fluency

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