Customer Service Leader with Call Center Expertise

GB Geetangli Bhaichandeen

Jamaica, New York ***** 929-***-****

*****************@*****.***

PROFESSIONAL

SUMMARY

Dynamic professional with extensive experience in customer service, shipping, and call center operations, demonstrating strong problem-solving and interpersonal skills. Adept at organization and prioritization, and committed to enhancing team performance. Ready to leverage skills and experience as a Customer Service Manager to support and grow the new team. SKILLS • Problem Solving • Punctual and Reliable

• Interpersonal Skill • Warehouse Operations

• Attention to Detail • Organization and Prioritization

• Time management • Problem-solving skills

• Teamwork and collaboration • Customer service

EXPERIENCE SALES ASSOCIATE/ CUSTOMER SERVICE 03/2026 to CURRENT REPRESENTATIVE

Dufry North America John.F. Kennedy Airport

Delivered exceptional customer service by actively engaging with customers and addressing inquiries effectively.

•

Maintained accurate inventory levels through diligent stock management and timely reporting of discrepancies.

•

Executed sales strategies to enhance product visibility and drive revenue growth in high-traffic retail areas.

•

Trained and mentored new associates on sales techniques, product knowledge, and operational procedures.

•

Collaborated with team members to streamline checkout processes, enhancing overall efficiency during peak hours.

•

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

•

CALL CENTER REPRESENTATIVE 05/2022 to 09/2024

Global Contact Services Remote

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

•

Analyzed call volumes and average call times to monitor customer service representatives.

•

• Address and resolve customer complaints empathically and professionally.

• I gathered and verified all required information. Referred unresolved customer grievances to designated departments for further investigation.

•

• Well versed with all kinds of information that the call center deals with.

• Transferred calls to the respective departments as per customer request. SHIPPING AND RECEIVING ASSOCIATE 05/2020 to 06/2022 Jomashop Brooklyn Army Terminal

Checks customer orders, labeling and documentation prior to shipment to avoid delays.

•

Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.

•

Monitored merchandise received and shipped from the facility in the computer system.

•

Obtained required documentation to process shipment and support movement.

•

Develop positive professional relationships with shipping personnel to facilitate optimum service and enhance the company's image.

•

Documented damage, inaccurate and missing products and reports to management.

•

• Maintain a work area and keep organized.

CUSTOMER SERVICE MANAGER 01/2018 to 04/2020

Bingo Supermarket Brooklyn Borough Park

Wipe down counters and conveyor belts to remove debris and maintain cleanliness.

•

Helped customers find specific products, answer questions and offer product advice.

•

• Process sales transactions and prevent long wait times. Accept cash and credit card payments, issued receipts and provide change.

•

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

•

Delivered, fast, friendly and knowledgeable service for routine questions and service complaints.

•

Educated customers on special pricing opportunities and company offerings.

•

Handled large amounts of cash and balanced cash drawers daily within prescribed balancing guidelines.

•

Completed daily recovery tasks to keep the area clean and neat for maximum productivity.

•

EDUCATION High School Diploma 07/2014

Skeldon Lutheran High School

Contact this candidate