Customer Service Expert Seeking New Challenge

KNORCIA BYRD NEWMAN _ * %***-*****

Customer Service Extraordinaire

EDUCATION

Florida Agricultural & Mechanical

University - Tallahassee, FL

Doctor of Pharmacy 2004

‘SKILLS

Excellent verbal and written

‘communication

© Strong problem-solving, time

management, and organization

Ability to handle stressful

situations with professionalism

¢ Proficient in Microsoft SharePoint

and Office Suite, QuickBooks,

DocuSign, Cemer, Outcomes

MTM, McKesson, Meditech,

‘Supply Logix, Qs1, Epic,

‘Connexus, PDX, Florida

Medicare/Medicaid System

ktweetbi @hormail.com™

Orange Park, FL 32065 @

SUMMARY

Dedicated Customer Service Representative with 20 years of

experience in the healthcare industry. Proven ability to handle

high call volumes, resolve customer complaints, and build

strong customer relationships. Seeking to leverage my skills to

provide exceptional service with a company.

Pharmacist

‘St. Vincent's/Ascension Hospital - Jacksonville, FL March 2015-October 2024

Provided patient adherence rates by employing evidence-based practices and

personalized patient interactions. Leveraged Electronic Health Records (HR) systems to

ss and update patient records, facilitating accurate medication therapy adjustments

and seamless: integration with healthcare providers. Haressed clinical support tools

such as Micromedes and First Databank to conduct thorough drug utilization reviews and

mitigate potential adverse drug interactions, reducing medication related issues.

‘Customer Support Specialist

Walmart Pharmacy ~ Jacksonville, FL February 2021-April 2023

-Handled inbound calls deity, assisting customers with account inquiries, product issues,

resolving customer complaints, and billing questions. Help implement a new system to

reduce response time end improve team workflow. Train new employees on customer

service protocols to improve teem efficiency.

Provider 8: Representative

Blue Cross Blue Shield of Massachusetts March 2025-Present

-Handle, research, and resolve phone or written inquiries from providers regarding claims, eligibility and benefits. Educate

provider offices on BCBSMA most updated policies and procedures. Work with internal departments to address provider

‘complaints and improve service quality.

Contact this candidate