Customer Service Specialist with Medicare Experience

Brandi Ussia

Boca Raton, FL *****

********@*****.***

+1-954-***-****

Work Experience

CSR - Customer Service Representative

Fusion BPO-Boca Raton, FL

June 2025 to Present

Answer calls from AT&T, customers providing loyalty retention, including saving lines, paying bills, setting up payment arrangements, porting lines, canceling lines, general information Customer Service Representative

Medline Industries-Coral Springs, FL

December 2021 to February 2025

Take inbound calls from Medicare Medicaid members, place OTC orders, track OTC orders, document calls in a CRM program, use FIS system to look into debit card transactions, track reimbursement requests, file grievances per members request, provide general policy information CSR - Customer Service Representative

Centers Plan for Healthy Living-Margate, FL

February 2021 to August 2021

Take inbound calls and send email to appropriate department for further assistance. Claims Representative

Support solve-Tamarac, FL

April 2020 to December 2020

Process Claims daily

CSR

Education

General Studies (College)

Community College of Allegheny County-West Mifflin, PA April 1995 to February 1998

Communications (College)

Clarion University of Pennsylvania-Clarion, PA

August 1993 to May 1994

Communications (College)

Purdue-West Lafayette-West Lafayette, IN

August 1991 to May 1993

Skills

• Microsoft Excel

• English

• Medicare

• Cash handling

• Outbound sales

• Professionalism

• Live chat

• Stocking

• Multitasking

• Data entry

• Childcare

• Communication skills

• Telemarketing

• Clerical experience

• Medical terminology

• Cash register

• Microsoft Word

• Medical administrative support

• Debits & credits

• Accounts payable

• Basic math

• Computer skills

• Care plans

• Grocery store

• Patient care

• Organizational skills

• Phone etiquette

• Technical support

• Windows

• Typing

• Microsoft Outlook

• Sales

• Call center

• Customer service

• Banking

• Outbound calling

• Social work

• CRM software

• Case management

• Time management

• Patient service

• Conflict management

• Office experience

• Early childhood education

• Writing skills

• Health insurance customer support - Health insurance customer support experience (More than 20 years)

• Call center experience

• Warm calling

• Order entry

• Appointment scheduling

• Administrative experience

• Inside sales

• Public Relations (6 years)

• Filing

• Medical receptionist

• Documentation review

• Insurance verification

• Customer support

• Upselling

• Microsoft Office

• Microsoft Windows Server

• HIPAA

• Analysis skills

• Research

• Salesforce

• Medical records

• Direct support

• Front desk

• Teaching

• Supervising experience

• Retail math

• Retail sales

• Medical office experience

Certifications and Licenses

Driver's License

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