Medical Assistant with Patient-Focused Care Skills
Resume:
Kristie Persons
Edinboro, PA *****
*************@*****.***
Professional Summary
Looking for a new opportunity that will utilize the skills I have learned as Medical Assistant and at home calling experiences. I am interested in growing and building up more knowledge to be successful in my career. I have experience in customer service from working in the office as well as at home with registering pts from home and working with insurance companies for verification and authorizations.
Skills
Data Entry
Medical Terminology
Patient-Focused Care
Indirect Patient Care
Patient Scheduling
Phlebotomy
Medical Office Administration
Procedure Assistance
Payment Collection
Inventory Management
HIPAA Compliance
Patient Flow Management
Medical Procedures
Patient Assessments
First Aid
Reliable Team Player
Respiratory Therapy Functions
Lab Equipment Calibration
CPR
Electronic Medical Records
Antigen Testing
Simple Dressings
Orthopedic Splints
Equipment Sterilization
Direct Patient Care
Insurance Claims
Specimens Collection and Processing
Vital Sign Monitoring
Family Education
Customer Service
Monitoring Patient Progress
Patient Management
Education
June 1998
Great Lakes Institute of Technology Erie, PA
Medical Assistant / Medical Assistant Medical Assisting
Certifications
CPR certified / BLS
Child Abuse clearance
FBI clearance
Certification of Completion on Recognizing and Reporting Child Abuse in Pennsylvania
Work History
May 2017 - Current
CCP Presque Isle 902 West Erie Plaza, Erie
Medical Assistant
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Prior Authorizations for appts and medications.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures, and care plan instructions.
Verified patient insurance coverage and collected required co-payments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
April 2011 - May 2017
Whole Health Joint Replacement - Meadville, PA
Medical Assistant
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Called pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Documented vital signs and health history for patients in clinic and hospital environments.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Verified patient insurance coverage and collected required co-payments.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Followed appropriate procedures to minimize patient's exposure to radiation.
January 2008 - April 2011
Saint Vincent Pediatrics
Medical Assistant
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Called pharmacies to submit prescriptions and refills.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures, and care plan instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
May 2007 - December 2009
Riverside - Cambridge Springs, PA
Waitress Supervisor
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Greeted new customers, discussed specials, and took drink orders.
Supervised server staff and simultaneously served personal section of tables.
Trained staff members on use of POS system.
Managed food resources, memorized orders, and coordinated customer service.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bussed and reset tables to keep dining room and work areas clean.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
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