Customer Service & Sales Professional with Remote Experience
Resume:
TIA
SLAMAN
******.***.*****@*****.***
Saint Petersburg 33713
Seeking employment to relocate
I'm a 36 year old female that is dedicated, self motivated, team player and very outgoing.
Recognized on a regular basis for outstanding performance and contributions to the industry's success.
Highly skilled in a variety of systems that include but not all; POS, Salesforce, Saleside, Teams, Quickbooks, Genesis, Dropbox, Spreadsheets, Excel and more.
I started off in a beauty salon back in 06' and moved into waitressing for several years. Had a child and adventured back into the hospitality field as a Bartending.
Landed a manager position at Aqua Bar and Grill in 14'. I had my last child of 3 in Feb of 2017.
This is when I started a new career in sales and moved my way up to Team Leader and even landed in the back office at the end. I have very strong customer sales and service skills. PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Hospitality
• Time management
• Active listening
• Goal oriented
• Customer complaint resolution
• Relationship building
• Sales quota achievement
• Multitasking and organization
• Phone etiquette
• Teamwork
• Alcohol awareness
Dixie Hollins High
Kenneth City, FL • 05/2006
High School Diploma
EDUCATION
CERTIFICATIONS
Licensed Bartender - October of
2014
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Belron Group ( Safelite Solutions ) - Customer Service Sales Representative
Remote • 07/2024 - 05/2025
The Dollhouse - Cocktail Waitress
Tampa, FL • 02/2023 - 05/2024
Tampa Joes - Bartender and Host
Tampa, FL • 08/2021 - 01/2023
WORK HISTORY
• Assisted customers with service options
• Resolved customer complaints
• Managed high volume of customer calls
Systems used: Salesforce, Saleside, Microsoft Teams, Genesis phone system, ADP, Multiple screens
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Scheduling and Routing with Customers, Technicians, and Glass Shops
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• Multiple Phone Lines
• Delivered exceptional customer service in fast-paced environment
• Built friendly customer relationships to keep customers coming back
• Worked together with employees
• POS System
• Served customers a variety of drinks
• Short Term
• Cultivated strong customer relationships
Achieved high customer satisfaction and Enhanced team performance through busy service periods.
•
• POS
• Assisted in greeting customers and guiding them to their seats. Organized and maintained table layouts to facilitate effective service flow and maximize seating capacity
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Bond Auto Glass of Tampa Bay - Back Office Assistant Spring Hill, FL • 10/2020 - 03/2021
Bond Auto Glass of Tampa Bay - Sales Representative Team Manager Spring Hill, FL • 09/2019 - 03/2021
Bond Auto Glass - Sales Representative
New Port Richey • 05/2017 - 09/2019
Captain'S Corner - Bartender
Brooksville, FL • 11/2015 - 01/2017
Processed credit card and cash transactions and assisted customers with payment inquiries and issues.
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Knowledge in QuickBooks, Spreadsheets, Dropbox, Excel, Docs, Teams, Etc
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Conducted negotiations with insurance companies and customers to establish competitive pricing.
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Achieved timely processing of accounts receivable and accounts payable
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Directed routing of technicians and generated daily work orders for customer signature collection.
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Managed order placements by contacting warehouses and distributors.
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• PGW, Migrant, Pilkington
• Conducted inventory
Assisted in processing W-4 forms and calculating quarterly tax obligations.
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• Recruitment and termination processes of sales reps
• Managed sales reps routes
Ongoing engagement with representatives to sustain motivation levels.
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• Daily team meetings to enhance door-to-door sales techniques. Communication and coordination with B2B representatives to streamline operational processes.
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• Managed appointment setups and claims processing. Collaborated with owners to discuss and address modifications and improvements
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Developed and maintained customer relationships through personalized door-to-door sales efforts
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• Kept up to date on the legal regulations and customers rights
• Continuously updated skills
Enhanced claims processing efficiency by working closely with customers to ensure accuracy.
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• Appointment scheduling
• Crafted and served a diverse range of cocktails and beverages
• Maintained a clean and organized bar area
• Assisted in training new bartenders
Served high customer volumes during special events, nights, and weekends.
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Managed cash handling duties ensuring accurate accounting at the end of each shift.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Aqua Bar and Lounge - Bartender Shift Manager
Spring Hill, FL • 04/2014 - 10/2015
Contributed to a positive work environment through effective teamwork and communication with colleagues.
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• POS system
• Cooler stocking, Keg exchanging
• Kept a clean and organized bar area
Worked closely with other bartenders to keep a good positive flow going during events and busy times.
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• Shooter girl on really busy nights
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