Hospitality & Beverage Operations Leader

TIMOTHY F. SPANBAUER

PROFESSIONAL SUMMARY

Hospitality and beverage leader with 24 years of experience elevating service standards, beverage programs, and guest experiences. Strong knowledge of beer, fine wine, and spirits, with a proven ability to improve operations while maintaining high quality. Experienced in hiring, training, scheduling, and leading teams to deliver excellent customer service.

WORK HISTORY

Food and Beverage Manager, 08/2013 to Current

Lone Palm Golf Club - Lakeland, Florida

Led the successful execution of large-scale events and promotions while carefully managing budgets and event costs.

Introduced cost-saving measures that reduced overhead without compromising quality or service.

Built strong relationships with clients, vendors, and partners to support long-term loyalty and business success.

Maintained a clean, organized, and welcoming dining environment to enhance the member experience.

Optimized staff schedules during peak periods, reducing labor costs while preserving service quality.

Expanded food and beverage operations to the club’s pickleball facility by introducing new menu items, themed events, and tableside service options that increased sales and member engagement.

Partnered with culinary and service teams to streamline coordination between the dining room and pickleball food truck, improving efficiency and member satisfaction.

Locker Room Attendant, 08/2012 to 08/2013

Lone Palm Golf Club - Lakeland

Provided attentive assistance to patrons with special needs or requests, promoting an inclusive and welcoming environment.

Conducted regular inspections of locker room facilities, identifying necessary repairs or improvements for optimal functionality.

Supported member retention by providing exceptional service, fostering lasting relationships with patrons.

Ensured smooth transitions between shifts by effectively communicating relevant information to incoming staff members.

Bartender, 08/2002 to 08/2012

Lone Palm Golf Club - Lakeland

Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.

Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.

On Road Supervisor, 01/2010 to 01/2012

UPS - Lakeland, Fl

Supervised 75 to 90 package car drivers and supported the daily delivery of 18,000 to 22,000 packages.

Conducted regular performance evaluations, providing constructive feedback and recognizing strong performance.

Improved customer satisfaction by resolving complaints promptly and implementing preventive solutions.

Worked closely with fellow supervisors to maintain clear communication and consistent compliance with company policies.

Supported departmental goals by maintaining accurate records for personnel, equipment, and completed work.

Preload Supervisor, 03/2008 to 01/2010

UPS - Lakeland, Fl

Managed 70 Employees and 6 Part Time Supervisors.

Conducted performance evaluations for staff members, identifying areas for improvement and developing action plans for growth.

Streamlined package handling procedures for faster processing and reduced turnaround time.

Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.

Optimized loading methods to maximize trailer space utilization while maintaining package integrity during transit.

Determined staffing needs, developing schedules to staff all shifts.

Maintained accurate records of team attendance and documented disciplinary actions.

Package Car Driver, 07/2006 to 03/2008

UPS - Lakeland, FL

Enhanced efficiency by accurately sorting packages for delivery based on route sequence numbers before starting each shift.

Increased customer satisfaction by delivering packages in a timely and efficient manner.

Adhered to strict safety guidelines while operating package car equipment such as hand trucks, dollies, or carts for safe transportation of items.

Supervisor, 02/2005 to 07/2006

UPS - Lakeland, Fl

Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Demonstrated commitment to the organization’s core values, leading by example and fostering a culture of excellence.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Shipping and Receiving Manager, 08/1989 to 02/2005

M- Trading LTD - Winter Haven, Florida

Supervised warehouse staff, providing training and guidance to improve overall performance.

Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.

Streamlined receiving operations for faster turnaround times and improved customer satisfaction.

Improved order processing speed by introducing barcode scanning technology into the workflow process.

Reduced shipping errors by implementing a comprehensive quality assurance program.

Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.

Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.

EDUCATION

01/1985

Penn State University - Pennsylvania

CONTACT

Address: 1235 Normandy Heights Circle, Winter Haven, Fl 33880

Phone: 863-***-****

SKILLS

Leadership & Staffing: Managed bar and wait staff, supported hiring efforts, and coordinated team scheduling.

Operations & Safety: Oversaw daily safety and sanitation procedures for bar areas and restaurant operations.

Customer Service: Resolved customer concerns professionally and maintained positive guest relationships through effective communication.

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