Versatile Customer Service & Office Leader

Nancy H. Dumas

Mechanicsville, MD 301-***-**** *****.*******@*****.***

Objective

Dependable and experienced professional seeking a position as a Cashier, Office Manager, or Shift Manager where strong customer service, organizational skills, and leadership can contribute to business success.

Work Experience

Arby’s — Cashier / Crew Member (September 2023 – Present)

• Operate cash register and handle customer transactions

• Provide friendly and efficient customer service

• Prepare food and maintain cleanliness of work areas

• Manage drive-thru orders and ensure accuracy

G & G Welding & Fabrication — Office Manager (February 2024 – April 2026)

• Managed office operations including payroll and scheduling

• Read and interpreted construction drawings

• Coordinated with customers to explain project timelines and processes

• Maintained records and handled administrative tasks Verizon — Customer Service / Installation Coordinator (June 1973 – November 2003)

• Assisted customers with setting up new phone services

• Coordinated installation of cable lines

• Explained installation processes clearly to customers

• Delivered high-quality customer support over phone and in person Education

Suitland High School — High School Diploma (1973)

Skills

• Excellent customer service

• Strong phone communication skills

• Experience with multiple computer programs

• Highly organized and detail-oriented

• Loyal, dependable, and hardworking

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