Access Service & Patient Access Specialist Candidate

CHARICE WALTON

Dallas, TX 757-***-**** *************@*****.***

Professional Summary

Detail-oriented customer service professional with 5+ years of experience in high-volume healthcare-adjacent and insurance environments. Skilled in patient access support, insurance verification, billing inquiries, and maintaining HIPAA compliance. Proven ability to manage 60–80 calls per shift while delivering accurate data entry and compassionate service. Seeking to contribute to UT Southwestern as an Access Service Representative (CPAS). Core Skills

Patient Access Support, Insurance Verification, HIPAA Compliance, EMR/CRM Systems, High-Volume Call Handling, Billing & Payments, Data Entry, Conflict Resolution, Microsoft Office, Account Management

Professional Experience

Licensed Life Insurance Agent (Remote) – AO Globe Life (Oct 2025 – Present)

• Assist clients with policy enrollment, eligibility, and benefits explanation

• Verify personal and financial information while maintaining confidentiality

• Document interactions accurately in CRM systems

Customer Service Representative (Remote) – Dominion Energy (Everise) (Apr 2022 – Nov 2025)

• Managed 60–80 inbound calls daily, addressing billing and account concerns

• Maintained accurate records using CRM and SAP systems

• Resolved complex issues while maintaining professionalism and compliance Customer Service Representative (Remote) – ADT / S&P; Data (Nov 2021 – Apr 2022)

• Assisted customers with account updates, billing, and service troubleshooting

• Ensured accurate data entry and customer satisfaction Education

Associate of Applied Science in Business Management Maestro College – Dallas, TX (Expected January 2028) Diploma – Medical Billing & Coding

Ultimate Medical Academy