Growth-minded Collection Agent seeking customer-focused roles

LEBOGANG MSUKWINI

W O R K E X P E R I E N C E

P R O F I L E

A reliable worker with a strong background regarding assisting customers. Service oriented, punctual and hardworking with excellent people skills. A worker that is always looking to improve their skills and grow with each day that passes, not afraid of a new challenge and has great potential to grow under any circumstances

Collecting payments from businesses or individuals that have outstanding debts on behalf of the bank. Discuss debts with debtors/customers and agreeing

on a payment plan that allows them to pay.

Negotiate for settlements to receive payment on a

certain percentage of the debt.

Maintain and update records of customers from

whom collections are made

Deal with customers professionally, courteously

and diligently whilst collecting payments

Initiate strategies for collection processes and

procedures.

Collection Agent

Collection Agent

2025- Present

2024 - 2025

Hammond Pole Attorneys

Ver-Tex Solutions

E D U C A T I O N

BOSTON COLLEGE

ICT in Systems Development

( Incomplete due to financial

difficulties )

IKUSASA COMPREHENSIVE

National Senior Certificate

S K I L L S

Exceptional organizational skills

Good customer service

Strong interpersonal skills

Critical thinking skills

Team player

Effective Time Management

Proactive and self-motivated

Excellent communication skills

Microsoft Office (Outlook & Excel)

L A N G U A G E S

English ( Fluent)

isiZulu (Fluent)

Xhosa (basic)

081-***-**** . ******************@*****.*** . Gauteng, Tembisa 1632

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