Healthcare Administrative Specialist Resume Title

India Matthews

*** ****** ****** **********, ** *4509 330-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by healthcare experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication skills necessary to deal effectively with patients and healthcare providers.

Effective problem solver, able to assess situations and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Communication Platforms – Zoom, MS Teams.

Microsoft Office Applications – Word.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing

Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2025

Introduced to the following concepts:

Administrative skills with focus on insurance and patient billing functions and processing claims.

Medical practice management systems, Medicare and Medicaid government payers, third party payers, and basic CPT and ICD-10 coding.

Scheduling appointments, verifying insurance, managing filing systems and records, and handling general medical office procedures and patient files.

Medical terminology, anatomy and physiology, law and ethics, reimbursement methodologies, and revenue cycle management.

HIPAA rules and regulations related to patient information privacy and security.

HEALTHCARE INDUSTRY EXPERIENCE

Career break to focus on family requirements in caring for children (2024 – Present)

Windsor House – Liberty, OH 2023 – 2024

Senior Aide

Maintained a safe, secure, and healthy environment.

Assisted with activities of daily living – personal hygiene, mobility and feeding.

Handled light housekeeping duties, scheduled appointments, and answered inbound calls.

Completed daily logs documenting patient condition and activities and any changes to patient care plan.

Abided by HIPAA guidelines to safeguard sensitive and confidential information.

Community Caregivers – Youngstown, OH 2010 – 2016

Home Health Aide

Travelled to client homes to provide care and companionship.

Helped client with light housekeeping duties, scheduling appointments, and transportation.

Assisted with personal care, dressing, grooming, feeding, and mobility.

Communicated effectively with clients, family members, and co-workers.

Documented client activities and change in behavior and abided by HIPAA guidelines to ensure privacy.

ADDITIONAL EXPERIENCE

Quality Inn – Austintown, OH 2019 – 2020

Housekeeper / Customer Service

Cleaned guest rooms as assigned and according to priority to meet deadlines.

Provided consistent, high standard services in a fast-paced, results-based environment.

Managed inventory and prepared breakfast station.

Answered guest inquiries and ensured security of guest rooms.

Performed duties with attention to detail, accuracy, follow-through, and confidentiality.

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