Appian

Madhu M

Sr. Appian Developer (Contract)

Email: **************@*****.*** Phone: 469-***-****

PROFESSIONAL SUMMARY

Around 5 years of experience in designing, developing, and implementing BPM and workflow automation solutions using Appian across banking, financial services, healthcare, and insurance domains

Extensive hands-on expertise in Appian SAIL, Process Models, Records, Expression Rules, CDTs, Data Fabric, and enterprise workflow automation.

Strong experience in building scalable and secure enterprise applications with integrations using REST/SOAP APIs, AWS services, Okta SSO, DocuSign, and Salesforce.

Proficient in designing role-based user interfaces, case management workflows, reports, dashboards, and business process automation solutions.

Skilled in database development and optimization using Oracle, PostgreSQL, MariaDB, SQL, and PL/SQL for high-volume transactional systems.

Experienced in cloud and DevOps technologies including AWS API Gateway, Lambda, RDS, EKS, Terraform, Jenkins, Git, Splunk, and CloudWatch.

Strong knowledge of Agile/Scrum methodologies with expertise in sprint planning, estimation, code reviews, SIT/UAT support, and production deployments using JIRA.

Expertise in implementing enterprise security solutions including SAML 2.0 SSO, CyberArk integration, role-based access control, and compliance-driven application security.

Proven ability to optimize application performance, improve SLA adherence, and enhance operational efficiency through workflow tuning and infrastructure automation.

Excellent communication, stakeholder management, troubleshooting, and leadership skills with experience collaborating across cross-functional teams and business units.

CERTIFICATIONS

• Appian Certified Lead Developer (ACD301 – Level 3)

• AWS Certified Solutions Architect – Associate

TECHNICAL SKILLS

BPM / Workflow Tools

Appian (7.x–23.x), SAIL, Process Models, Records, CDTs, Data Fabric, ECS/ETS, Appian ACI

Programming Languages

Java, J2EE, SQL, PL/SQL

Web Services & APIs

REST APIs, SOAP Web Services, XML, JSON, XSD

Cloud Technologies

AWS API Gateway, Lambda, EC2, EKS, S3, RDS, CloudWatch, Secrets Manager

DevOps & CI/CD

Terraform, Jenkins, Git

Databases

Oracle 11g/12c, PostgreSQL, MariaDB

Security & Authentication

Okta SSO, SAML 2.0, CyberArk Conjur, Role-Based Access Control

Monitoring & Logging

Splunk, PagerDuty, CloudWatch

Integration Tools

Salesforce, DocuSign, Kafka

Methodologies

Agile, Scrum, Sprint Planning, SIT, UAT, Production Support

Project Management Tools

JIRA, Jira Portfolio

Operating Systems

Linux

Other Technologies

JVM, JMS, PDF APIs, Barcode APIs

PROJECT EXPERIENCE

Fidelity Investments, Boston, MA

Sr. Appian Developer July 2024 – Present

Responsibilities:

Owned end-to-end Appian development for client-facing financial workflows, ensuring alignment with business, compliance, and regulatory requirements.

Designed and implemented enterprise-level Appian BPM process applications, automating complex financial workflows for investment and operational processes.

Used Appian Designer extensively to build and manage SAIL interfaces, process models, records, reports, and workflow components for financial process automation.

Conducted current-state column mapping and transformed them into future-state mapping documents, supporting financial data migration, regulatory reporting, and account management workflows.

Integrated real-time trade, portfolio, and client account data with Appian via AWS API Gateway and Lambda, improving data synchronization accuracy and enabling seamless visibility across brokerage and investment management systems.

Authored reusable Terraform modules to provision API Gateway routes, Lambda aliases, IAM roles, and RDS PostgreSQL clusters across DEV/QA/UAT/PROD environments, accelerating infrastructure delivery.

Prepared and delivered development estimates for user stories and tasks, supporting effective sprint planning and successful Agile delivery using JIRA.

Collaborated closely with business stakeholders, clarifying requirements and ensuring financial workflow solutions met operational and compliance objectives.

Performed comprehensive code reviews and enforced Appian best practices to ensure scalable, secure, and maintainable financial applications.

Managed deployments to test and production environments, providing post-deployment support to maintain system stability and SLA adherence.

Designed and developed Appian process models, SAIL interfaces, and workflow components to streamline investment and operational processes.

Created Custom Data Types (CDTs) from XSDs and configured Data Stores and database tables to manage structured financial data efficiently.

Developed query rules, expression rules, and reports to facilitate financial data retrieval, reporting, and operational decision-making.

Designed role-based user interfaces for multiple financial user groups, including operations, compliance, and business teams.

Implemented enterprise-wide Okta SAML 2.0 SSO and record-level security, safeguarding sensitive client portfolio and transaction data; securely managed credentials using AWS Secrets Manager and CyberArk Conjur in compliance with financial security standards.

Built dashboards, task reports, and process reports to provide operational visibility and performance insights across financial workflows.

Designed case management using chevrons, stages, steps, and specialization, ensuring structured, repeatable, and auditable workflows.

Optimized complex Oracle SQL queries, joins, and indexing strategies to improve Appian report performance and reduce data retrieval time for high-volume financial transactions.

Developed PL/SQL procedures, functions, and database views to support backend validations, financial reporting, and workflow data processing.

Developed enterprise integrations with Okta, DocuSign, and Salesforce via REST APIs, streamlining cross-platform data flow.

Tuned reports, records, and queries to meet SLA performance benchmarks, improving workflow efficiency and response times.

Supported SIT, UAT, deployments, and production issues, ensuring uninterrupted business operations.

Conducted unit testing and supported system and integration testing to guarantee application reliability and accuracy.

Instrumented Splunk dashboards and CloudWatch composite alarms, driving weekly capacity reviews and error-budget burn-down sessions.

Participated in sprint reviews and demos with business and operations teams, presenting completed financial workflow features and enhancements.

Environment: Appian (23.x/22.x, SAIL, Process Models, CDTs, ECS/ETS), REST/SOAP/Web Services, Okta SSO, DocuSign, Salesforce, AWS (API Gateway, Lambda, RDS, CloudWatch), Terraform, Jenkins, Git, PostgreSQL/Oracle/MariaDB, SQL, XML/XSD, Splunk, Agile (JIRA, SIT/UAT), CyberArk.

Citibank, New York, NY

Appian Developer Aug 2023 – May 2024

Responsibilities:

Interacted with business stakeholders, operations teams, and product owners to gather and clarify requirements for banking workflows including client onboarding, account servicing, and internal approvals.

Re-engineered eligibility and policy verification workflows using Data Fabric and PostgreSQL partitioning, reducing batch processing windows and enabling near real-time checks.

Delivered financial applications and process enhancements following Agile/Scrum methodology in iterative sprints aligned with release cycles.

Developed column browser interfaces allowing users to select financial products, account hierarchies, and customer relationships, with dynamic milestones displayed using decision rules based on business logic.

Performed defect analysis, bug fixing, and comprehensive testing of banking UI forms, workflows, and process models to ensure data accuracy and regulatory compliance.

Took ownership of critical production issues, high-priority defects, and complex banking requirements, ensuring timely resolution with minimal business disruption.

Designed and implemented enterprise integrations with internal systems to retrieve and process customer data, account information, and transaction details.

Worked closely with Oracle DBA teams on query tuning, execution plan analysis, and database performance optimization to ensure SLA compliance for mission-critical banking applications.

Deployed applications into UAT and Production environments according to release management processes, providing post-deployment production support.

Developed and enhanced business process models and user interfaces supporting financial operations including approvals, compliance workflows, and service requests.

Performed unit testing and validation of application components to ensure application stability and reliability in banking environments.

Implemented cost allocation tagging for AWS EKS clusters, improving financial transparency, enabling accurate cost tracking, and supporting financial governance across multiple business units.

Managed user stories, defect tracking, and story estimation using JIRA, supporting sprint planning and delivery tracking.

Built and customized SAIL interfaces including forms, dashboards, and reports to provide real-time visibility into financial processes and operational metrics.

Developed expression rules and validations to enforce business rules, compliance requirements, and data integrity standards.

Configured user groups and roles to manage access and security, ensuring compliance with banking security and access control policies.

Provided end-to-end support for Appian applications, ensuring smooth functioning of mission-critical systems and workflows.

Implemented Splunk and PagerDuty monitoring, achieving MTTD <5 minutes and MTTR of 20 minutes for production incidents.

Environment: Appian (23.x–19.x, BPM, SAIL, Process Models, Expression Rules, CDTs, Records, Data Fabric, ECS/ETS), AWS (EKS, EC2, S3, Lambda, API Gateway, RDS, Secrets Manager, CloudWatch), REST/SOAP APIs, Kafka, Splunk, Terraform, Jenkins, Git, PostgreSQL/Oracle/MariaDB, SQL/XML/XSD, Agile/Scrum, JIRA, UAT/Production Deployment, Role-Based Access Control, CyberArk.

Infinite Computer Solutions, India

Role: Appian Developer June 2020 - July 2022

Responsibilities:

Delivered a statewide healthcare and insurance permit issuance portal on Appian (7.1 17.2), enabling secure online citizen applications, tracking, and permit issuance.

Integrated Appian workflows with legacy registries via SOAP and modern payment gateways via REST, providing secure, multi-channel access for citizens.

Automated deployments using Jenkins and Appian ACI scripts, reducing release effort and improving deployment consistency.

Developed reusable Java plug-ins for PDF generation, barcode creation, and API callouts, adopted across 20+ state agency projects.

Tuned Appian analytics engine, JVM heaps, and JMS thread pools, improving page render time from 3s to under 1s.

Implemented centralized logging and monitoring dashboards in Splunk, meeting strict SLA requirements for uptime and reporting.

Automated high-volume healthcare permit printing workflows, scaling to 10,000+ documents per hour and reducing manual processing.

Established Jira Portfolio metrics for project burndown tracking, enhancing transparency and stakeholder confidence in delivery timelines.

Implemented record-level archival and purge processes in Oracle partitions, reducing storage costs and ensuring long-term data compliance.

Recognized by program sponsors for delivering Phase 1 four weeks ahead of schedule and under budget.

Environment: Appian (7.1–17.2), Appian ACI, Java/J2EE, SOAP, REST, Jenkins, Splunk, Oracle 11g/12c, SQL, JMS, JVM, Jira/Jira Portfolio, PDF/Barcode APIs, Web Services, Linux, XML, JSON

EDUCATION

Master of Science (MS), Computer Science – Texas A&M University.

Bachelor of Technology (B.Tech), Computer Science & Engineering – JNTU-Hyderabad, India,

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