Patient Care Coordinator Seeking Healthcare Operations Role

Sharyn Palladino

McKinney *****

469-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Patient Care Coordinator with extensive experience in healthcare, adept at coordinating patient appointments, managing communications, and ensuring HIPAA compliance. Eager to apply strong organizational skills and customer service expertise to enhance patient satisfaction and operational efficiency at Baylor Scott & White Institute for Rehabilitation. SKILLS

• Appointment scheduling • HIPAA compliance

• Patient communications • Insurance verification

• Organizational skills • Verbal and written communication

• Cross-functional teamwork • Customer service

• Attention to detail • Workflow optimization

WORK HISTORY

PATIENT CARE COORDINATOR 03/1997 to Current

Center for Facial & Oral Surgery - Carrollton, TX

Coordinated patient appointments and surgical schedules, minimizing cancellations and enhancing patient experience.

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Managed patient communications, promptly addressing inquiries and concerns to ensure satisfaction.

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Verified patient insurance and obtained necessary authorizations prior to visits, explaining benefits and billing responsibilities.

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Supported medical staff by preparing documentation and ensuring compliance with HIPAA regulations.

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Communicated with insurance companies for accurate billing and claim processing, reducing errors.

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Fostered strong relationships with referral sources to expand network connections and resources for patients.

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EDUCATION

Kenston - Bainbridge, OH High School Diploma

VOLUNTEER WORK

Involved with DFW Lab Rescue-a 100% volunteer-run non profit holding the position of Director of Foster Relations

But also supporting the Rescue in the following ways.

• Led group discussions and activities to meet different community needs.

• Represented organization positively and professionally

• Amplified non-profit reach by managing social media campaigns. Support animal welfare, caring for animals and facilitating Meet n Greets so people can meet the dogs we have in our program

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