Multifaceted Administrative and Customer Service Professional

sarah Hector

Skiatook, OK ***** +1-918-***-**** *************@*****.***

Work Experience

CSR - Customer Service Representative

Tmobile Oklahoma City, OK

May 2023 to Present

Taking inbound calls for billing troubleshooting and account needs Office Manager

Transformation plumbing Tulsa, OK

January 2019 to March 2022

Running all of front office, payroll, dispatch, angi leads, payments, collections, quick books Case Manager

Mental Health Association, Inc. Tulsa, OK

January 2018 to July 2021

Case management for individuals who had experienced homelessness and housed in our program. Collections Specialist

FMS Inc. Tulsa, OK

December 2014 to April 2015

Responsibilities

Third party medical bill collections inbound and outbound calls Accomplishments

I was one of the top collectors as soon as my training was complete and was one of very few to ever make bonus an goal my very first month

Skills Used

Excellent Customer Service, Anger Control, Administration and Reception Phlebotomist III

St. Francis Hospital Tulsa, OK

March 2008 to June 2011

Responsibilities

Admit and register in patients, order all test requested, collect and draw all specimens, process all specimens Accomplishments

Teaching them a new way of doing things my way and learning a different way of doing things and perfecting what I already knew

Skills Used

Front and back office medical assisting and mostly phlebotomy Donor Floor Supervisor

ZLB Plasma Services llc Tulsa, OK

January 2005 to February 2008

Responsibilities

Trained every new and current employees, open and close entire center, scheduling, attendance, inventory, ordering, discipline, hiring

Accomplishments

I received the company award for most improved starting at the very bottom level in the company and in less than two years being at one of the highest positions you can reach. I definitely left my markon the entire company with my entire staff but mostly with our donors.

Skills Used

Front and back office medical assisting, phlebotomy, office management Education

Medical Assisting (CERTIFIED MEDICAL ASSISTANT, CERTIFIED PHLEBOTOMIST) Platt College Tulsa, OK

2004 to 2005

High school diploma or GED

Skills

Basic math Medical Office Experience Medical Scheduling Microsoft Word Insurance Verification Medical Collection Microsoft Excel Patient Care Medical Billing Medical Records Office Administration Organizational skills Vital Signs Phlebotomy Venipuncture Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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