Customer Service & Operations Specialist

JESSICA VILLANUEVA

Spring, TX ***** 832-***-**** ***********@****.*** WWW: Bold Profile

Professional Summary

Dedicated customer service representative with a proven ability to enhance customer satisfaction and streamline operations through effective order processing and relationship building. Skills

• Customer service • Active listening

• Critical thinking • Data entry

• Relationship building • Order processing

• Order fulfillment

Work History

Customer Service Representative 10/2025 to Current THE WOODLANDS BODY SHOP – The Woodlands, TX

• Assisted customers with inquiries and resolved issues efficiently.

• Processed transactions accurately using point-of-sale systems.

• Maintained a clean, organized workspace to enhance customer experience.

• Collaborated with team members to improve service delivery standards. Assistant Manager 05/2024 to 07/2025

PLUSH NAIL BAR – The Woodlands, TX

• Assisted in daily operations to ensure smooth service delivery and customer satisfaction.

• Trained and mentored new staff on best practices and salon procedures.

• Coordinated scheduling of appointments, optimizing technician workloads for efficiency.

• Implemented inventory management practices to maintain adequate stock levels of products.

• Developed promotional strategies to enhance customer engagement and boost sales revenue.

• Improved customer satisfaction by addressing and resolving complaints promptly. Material Handler 05/2018 to 10/2023

MCKESSON – Conroe, TX

Fulfilled prescription orders accurately, for hospitals and pharmacies, working safely and efficiently in a demanding,fast-paced warehouse environment.

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• Pulled orders and replenished inventory,delivered materials, and supplies where needed .

• Ensured finished products were delivered to the final distribution area.

• Operated pallet jacks to transport materials efficiently within warehouse environment. Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

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Delivery Driver 01/2018 to 05/2018

PHARMHOUSE DRUG – Conroe, TX

• Delivered pharmaceutical products to customers, ensuring safe and timely transport.

• Operated delivery vehicle while adhering to safety regulations and traffic laws.

• Helped in the pharmaceutical packing process.

• Maintained accurate delivery logs and records for compliance purposes.

• Delivered prescriptions to customer doorsteps and business offices. CLINICAL LAB TECNICIAN 05/2015 to 05/2018

Premier Advanced Solutions – Houston, TX

• Performed routine laboratory tests, ensuring adherence to safety and quality protocols.

• Conducted specimen analysis using advanced diagnostic equipment for accurate results. Collaborated with healthcare professionals to interpret test findings and develop treatment plans.

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TEAM LEAD -MATERIAL HANDLER 03/2000 to 07/2008

Ford Motor Company – Houston, TX

Oversight of special orders, after hours, time sensitive, urgent shipping requests. Proficient user of proprietary shipping and order management software .

• Worked different stations to provide optimal coverage and meet production goals. Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

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Education

Nursing

El Centro College - Dallas, TX

Certification in Phlebotomy.

Certifications

Phlebotomy

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