People-First Operations Leader & HR Partner Candidate

Prabin Thapa

Queens, NY · **************@*****.*** · linkedin.com/in/prabin-tba0067123 · Portfolio

Professional Summary

People-first operations leader with 7+ years of cross-industry experience in workforce development, employee relations, performance coaching, compliance management, and organizational development across retail, food service, and nonprofit sectors. Skilled at partnering with management teams to align human capital strategies with operational goals, resolve complex workforce challenges, and build inclusive, high-performing cultures, pursuing a transition into a formal HR Business Partner role to scale people-focused impact in a dynamic, mission-driven organization.

Experience

Hope Services — Nonprofit Thrift & Rehabilitation Jun 2025 – May 2026 Store Manager & Workforce Lead San Jose, CA

– Employee Relations & Compliance: Administered a trauma-informed workplace environment aligned with nonprofit rehabilitation standards; ensured staff and volunteer adherence to organizational conduct and safety policies.

– Cross-Functional HR Partnership: Collaborated with the Santa Clara County Sheriff’s Department to manage community service and court-ordered placement programs — overseeing scheduling, documentation, on-boarding, and regulatory compliance for 10+ participants monthly.

– Talent Development: Designed and delivered structured staff development programs focused on inclusion, mission alignment, and behavioral standards — improving volunteer retention and elevating team morale across a diverse workforce.

– HR Operations: Maintained accurate records for workforce reporting, donation tracking, and performance documentation in compliance with nonprofit governance requirements. Popeyes Louisiana Kitchen Jul 2023 – Jun 2025

General Manager — People & Operations San Jose, CA

– Workforce Planning & Talent Management: Recruited, onboarded, and developed teams across multiple high-volume locations; designed structured onboarding programs that reduced new-hire time-to-productivity by an estimated 30%.

– Performance Management: Delivered ongoing coaching, performance feedback, and improvement plans to team members; maintained accountability frameworks that upheld brand standards and a 93-point food safety compliance score.

– Employee Engagement & Retention: Fostered a results-oriented, people-first culture that drove consistent 15–33% revenue outperformance over weekly targets — a direct result of motivated, well-supported teams.

– Policy Implementation: Enforced company HR policies and safety standards across locations; escalated and resolved employee concerns in alignment with labor regulations and company procedures. Stop N Save 107 Jan 2020 – Jun 2025

Assistant Manager San Jose, CA

– HR Administration: Supported scheduling, shift planning, and daily workforce coordination for a customer-facing team; maintained accurate financial and operational records with zero discrepancies across a 5-year tenure.

– Conflict Resolution: Resolved customer and team conflicts swiftly, applying active listening and de-escalation techniques to maintain a positive, productive work environment.

Pizza Milano Feb 2021 – Aug 2022

Founder & General Manager San Jose, CA

– Full-Cycle People Management: As founder, owned end-to-end HR functions — recruiting, onboarding, training, scheduling, performance management, and separation — for a diverse team in a high-volume restaurant operation.

– Organizational Development: Established team communication workflows, set food pricing and labor cost targets, and built a culture of accountability that supported profitability within the first year of operation.

– Stakeholder Engagement: Cultivated relationships with local business owners and vendors; represented the brand in the Downtown San Jose community through partnership-building and customer engagement. HR Competencies & Skills

HR Business Partnership: Employee relations, workforce planning, talent management, succession planning, HRBP advisory Talent & Performance: Full-cycle recruiting, onboarding design, performance coaching, PIPs, career development Compliance & Policy: Labor law awareness, policy implementation, regulatory compliance, documentation management DEI & Culture: Trauma-informed leadership, inclusive team building, diversity program design, culture advocacy Organizational Development: Change management, workforce strategy, cross-functional collaboration, OKR alignment Tools & Systems: MS Office Suite, scheduling & HRIS platforms, financial reporting, POS & inventory systems Education & Certifications

Avila University Mar 2026 – Dec 2026

Bachelor of Business Administration — Business Administration & Management In Progress De Anza College Jan 2025 – Mar 2026

Bachelor of Business Administration — Business Administration & Management Cupertino, CA Certifications: Google Project Management Certificate (Fundamentals + Capstone) · Foundations of Career Navigating & Coaching · Introduction to Project Management

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