QA Analyst

*************@*****.*** ? 605-***-****

Johnny V. Phung LinkedIn Profile ? Sioux Falls, SD 57110

General Manager

Dynamic professional with a track record of transforming a start-up into a thriving multi-location business, while

expertly managing financial operations, fostering team excellence, and delivering exceptional customer experiences.

History of success overseeing comprehensive financial processes, including P&L management, payroll administration, and corporate

tax compliance, leveraging a BBA in Accounting and over 15 years of business management experience. Well-versed in implementing

cost-saving strategies, optimizing operational efficiencies, and conducting thorough financial analysis to drive business growth and

profitability. Adept at cultivating a culture of teamwork and service excellence, recruiting top talent, and mentoring staff to achieve

optimal performance levels in fast-paced environments. Skilled in utilizing advanced accounting systems and MS Office applications

to streamline financial reporting, reconciliations, and major data management processes. Known for building strong relationships

with internal teams and external partners, while effectively solving complex problems and adapting to diverse business landscapes.

Areas of Expertise

? Business Operations Management ? Tax Preparation & Compliance ? Payroll Administration

? Staff Leadership & Development ? Multi-location Management ? Financial Stewardship

? Customer Service Excellence ? Creative Problem-solving ? Profit & Loss Analysis

? Accounting & Bookkeeping ? Cash Flow Management ? Process Improvement

Professional Experience

Personal Banker, Wells Fargo ? Sioux Falls, SD 2024 - Current

Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as

proposing appropriate products, services and digital solutions to help customers succeed financially.

? Assist customers with basic requests related to opening new account, completing service request and submitting

credit applications

? Develop understanding of bank products and services to connect to customers? needs

? Interact with customers to demonstrate care and build relationships

? Provide appropriate options for bank products and services to customers

? Refer customers? financial needs to other bankers and partners as needed

General Manager, Envy Nails, and Spa ? Sioux Falls, SD 2013 ? 2024

Leverage strong managerial and financial acumen to lead all financial operations including P&L, payroll, accounts payable, accounts

receivable, and corporate tax. Oversee and streamline company operations, training, marketing, pricing, and technology integration.

? Founded and grew startup into a thriving business with multiple locations and over 20 technicians, servicing hundreds of clients.

? Maintained accurate records for employees and contractors to comply with federal, state, and local tax regulations.

? Established a distinct market presence characterized by top-quality service and a strong reputation.

? Fostered a team-oriented and customer-focused culture, setting high standards and training staff.

? Resolved issues among employees and customers to maintain a clean and safe work environment.

? Achieved cost reductions by pinpointing supply savings and consistently enhancing processes.

? Delivered insightful training to salon managers in safety procedures.

? Directed all aspects of P&L, while scrutinizing revenue and expenses.

? Successfully recruited and retained industry-leading talent.

Tax Preparer, Internal Revenue Service ? Sioux Falls, SD (Vita Program-The Volunteer Income Tax Assistance Program) 2015

Volunteered to process and file tax returns for low-income and elderly individuals. Showcased excellent teamwork and interpersonal

skills to collaborate with clients from diverse backgrounds and socioeconomic statuses.

? Awarded a certificate from the Department of Treasury Internal Revenue Service in recognition of outstanding public service

through the Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs.

? Built a supportive and comfortable environment for clients, resulting in optimal customer satisfaction.

? Saved about $100 per family on tax preparations for those with W-2 forms, with increased savings for families receiving 1099 forms.

? Filed and prepared multiple personal tax returns, yielding high-value refunds for residents.

? Assisted in educational workshops resulting in a major increase in community understanding of tax laws.

? Slashed average client wait time via development of a new process improvement.

Additional Experience: Real Estate Agent, Century 21 ? Orlando, FL

Education

Bachelor of Business Administration in Accounting Degree (2015) Dakota State University ? Madison, SD

Associate of Arts Degree in Business ? Business Specialist (2010) Valencia Community College ? Kissimmee, FL

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