Administrative Assistant

Thanh Brown San Jose, CA 408-***-**** *****.*******@*****.*** LINKEDIN

PROFESSIONAL SUMMARY

Administrative Business Partner pivot with 7+ years running cross-functional operations and

executive-style support in fast-paced settings. Strengths include sophisticated calendaring across

time zones, complex travel coordination, expense reporting, executive briefings, and discreet

handling of confidential information. Communicates with tact, prioritizes at incident speed, and

documents decisions and next actions crisply.

RELEVANT HIGHLIGHT

Managed 20?30 weekly appointments with real-time conflict resolution

Coordinated multi-city itineraries and quarterly conference travel; executed rapid rebooking

under changing constraints.

Processed expenses in Concur, QuickBooks, and internal systems with 100% on-time,

audit-ready month-end reconciliation.

Maintained a consistent 5-star public rating by closing the loop on client feedback and

aftercare.

SKILLS

Calendars & Coordination: Outlook, Google Calendar; cross?time zone scheduling; executive

briefings; room/AV/Zoom logistics; rapid rebooking.

Travel & Expenses: Multi-city itineraries; quarterly conference travel; Concur (Enterprise),

QuickBooks (Wink), internal expense/time systems (MATRIX); receipt capture, coding,

reconciliation; audit-ready month-end.

Productivity: Microsoft 365 (Outlook, Excel, Word, PowerPoint), Google Workspace (Gmail,

Sheets, Docs, Slides); Sheets/Excel (filters, pivot basics); Slides/PowerPoint for QBRs.

Communications & Discretion: Tactful executive/external correspondence;

confidential/restricted information handling; incident-speed prioritization; clear notes and

action tracking.

Operations: Workflow design/automation (Booking system, templates, reminders); KPI

reporting; vendor and facilities logistics.

EXPERIENCE

Wink Studio, San Jose Operations Manager & Founder Sep 2019 - Present

Managed end?to?end operations while serving clients personally: handled sophisticated

calendaring for ~30 appointments/weekly, real?time conflict resolution, and daily run?of?show

so services and leadership priorities stayed on track.

Coordinated domestic travel for conferences, trainings, and vendor sourcing (multi?city

itineraries, last?minute changes, holds/options), aligning schedules, budgets, and deadlines

Managed 100+ sensitive client communications and records with strict discretion and

access controls; standardized intake, confirmations, and aftercare to protect confidential

information and ensure a consistent experience.

Owned expense reporting and reconciliation in QuickBooks (40?60 line items/month):

receipt capture, coding, and month?end close with 100% on?time, audit?ready accuracy.

Built and maintained workflow automations in Squarespace/Acuity and Google Workspace

(templates, reminders, aftercare sequences), recapturing ~20 hours/week and improving

on?time starts and handoffs.

Handled client feedback end-to-end and resolved issues promptly, maintaining a consistent

4.9-5?star rating across Yelp and Google Business for 7 years.

Tools: Google Calendar, Gmail, Sheets/Docs/Slides, QuickBooks, Squarespace, Acuity, & Square.

Flutter Lash Bar, Oakland - Administrative Coordinator/lash artist Nov 2017 - Aug 2019

Ran front-of-house calendars and client communications for ~60 appointments/week;

eliminated double bookings by integrating digital scheduling with staff calendars.

Handled client feedback end-to-end and ensured issues were resolved promptly to drive

100% client satisfaction.

Standardized confirmations, reminders, and follow-ups to improve show rate and smooth

peak-hour operations.

Tools: Google Calendar, Schedulicity, Square, Gmail/Docs, SMS/email tools.

Goodshop, San Francisco - Affiliate Associate Sep 2016 - May 2017

Executed cross-functional site and campaign updates with a sub-2-hour turnaround;

coordinated with Marketing and Product to align launches and mitigate incidents.

Maintained performance trackers and reports; escalated blockers with clear, data-based

context.

Tools: Google Workspace, Excel/Sheets, internal CMS/trackers, Slack.

MATRIX Resources, San Francisco - Account Coordinator/Office Manager Jan 2015 - Sep 2016

Coordinated and scheduled candidate interviews end to end, including booking rooms/Zoom

and handling rapid rebooks across time zones

Managed sensitive communications and records (candidate data, background checks, drug

screens) with discretion and need-to-know controls; upheld data hygiene standards in the

ATS/CRM.

Drove candidate lifecycle from submittal to onboarding; tracked SLAs and provided concise

briefings to leaders; followed through to closure under tight timelines.

Processed timesheets and expense exceptions via internal systems; partnered with Finance

to resolve discrepancies pre-close and maintain clean month-end.

Trained new account coordinators on process, tooling, and quality standards; improved

reliability and throughput across the team.

Recognized with 2016 Q1 Award of Excellence; promoted to National Accounts for

consistent execution under pressure.

Tools: Outlook/Google Workspace, ATS/CRM, internal time/expense system.

Yelp, San Francisco ? Account Executive May 2014 - Jan 2015

Drove full sales cycle and operated with urgency and disciplined pipeline management in

Salesforce; consistently exceeded monthly targets.

Led discovery ? proposal ? close meetings; translated product value for diverse

small-business stakeholders.

Tools: Salesforce, Google Workspace,

Comcast, San Francisco ? Business Account Executive Aug 2013 ? Apr 2014

Managed territory outreach, on-site meetings, and competitive positioning; delivered concise,

technical-to-nontechnical explanations for decision makers. Tools: Microsoft 365, Salesforce

or internal CRM.

Enterprise Rent-A-Car, San Jose ? Management Trainee Jul 2012 ? Jul 2013

Coordinated daily logistics and rapid turnarounds under operational pressure; maintained

above-average customer satisfaction.

Entered and reconciled expenses in Concur with accurate coding and receipt compliance,

ensuring on-time approvals.

Tools: Enterprise CRM

EDUCATION

UC Santa Cruz - B.A. Business Management Economics

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