Operations, Management & Administrative Support Expert

Name: MICHAEL K. CLASS-PETERS

Address & Contact: Glenarden, MD • 301-***-**** • e-mail - *************@*****.*** Client Strategy • Benefits Advisory • Financial Analysis • Vendor Negotiation Strategic consultant and operations leader with 16+ years of experience advising stakeholders, negotiating contracts, managing complex programs, and delivering data-driven solutions across multinational environments. Licensed in Life, Accident & Health Insurance (Maryland) with strong analytical, client-facing, and relationship-management skills.

Experienced in guiding clients through benefit options, evaluating financial impacts, managing vendor relationships, and supporting regulatory compliance. Adept at leading cross-functional teams, conducting cost analysis, and presenting insights to senior leadership.

CORE COMPETENCIES

Client Relationship Management • Benefits Advisory • Financial & Cost Analysis • Vendor

& Carrier Negotiation • Strategic Planning • Program Management • Regulatory Compliance • Data Interpretation • Stakeholder Engagement • Presentation & Communication • Contract Evaluation • Multi-Country Coordination RELEVANT EXPERIENCE

American Income Life – USA

Insurance Specialist Dec 2023 – Present

- Advise individuals and families on health, accident, and life insurance options, ensuring clarity and informed decision-making.

- Manage client onboarding, documentation, and policy servicing with accuracy and compliance.

- Build strong client relationships through needs-based assessments and ongoing support.

- Apply Maryland Life & Health licensing knowledge to guide clients through regulated benefits products.

Cosmi Oil & Gas Gruppo (formerly SGR GhanOil & Lapalm Plantations) – Italy & Ghana Production Manager Country Manager Jul 2008 – Dec 2021. Promoted following organizational merger; expanded into national-level consulting, negotiation, and stakeholder advisory.

- Served as the primary relationship manager for government agencies, Joint Venture partners, and international stakeholders.

- Led contract negotiations, pricing discussions, and vendor engagements with European buyers and regulatory bodies.

- Conducted financial evaluations, cost modeling, and pricing analysis to support strategic decisions.

- Managed large-scale programs, operational planning, and cross-functional teams across multiple countries.

- Ensured compliance with industry regulations, certification requirements, and internal governance standards.

- Prepared executive-level reports, proposals, and tender submissions for high-value contracts.

Key Aligned Strengths:

Negotiation with vendors and government agencies

Financial analysis and cost modeling

Client advisory and relationship management

Complex project leadership

Prices & Incomes Board – Ghana

Senior Research Officer 1995 – 2002

- Conducted national research on pricing, wages, and raw material costs for government policy decisions.

- Developed analytical reports used for regulatory compliance and industry benchmarking.

- Collaborated with cement factories and industry leaders to ensure accurate, competitive pricing models.

- Supported government agencies with data-driven recommendations and financial evaluations.

Key Alignment:

- Financial analysis

- Benchmarking

- Data interpretation

- Policy and compliance advisory

Pentecostal Assemblies of the World (PAW) - USA

Programs Coordinator (Voluntary) 2000 – 2024

- Managed multi-country programs, conferences, and leadership events.

- Coordinated logistics, communications, and stakeholder engagement.

- Supported senior leadership with planning, reporting, and program execution. Key Alignment to the Role:

Client-facing communication

- Program management

- Multi-stakeholder coordination

EDUCATION

DBA, SBS Swiss Business School, Switzerland

Master of Applied Business Research, SBS Swiss Business School MSc, Management Information Systems, Coventry University, UK BSc, Statistics, University of Ghana

CERTIFICATIONS

Life, Accident & Health Insurance License — Maryland Executive Certificate in Project Management

Executive Certificate in Management & Administration Executive Certificate in Monitoring & Evaluation

Executive Certificate in Strategic Communication Management ADDITIONAL INFORMATION

Languages: English (Fluent), Italian (Good proficiency) Hobbies: Research, Reading, Community Engagement, Music Reference: To be provided when needed.

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