Operations Leader with CRM & Healthcare Focus
Resume:
FARIBA ZIAEI
289-***-**** *************@*****.***
PROFESSIONAL SUMMARY
Healthcare Quality Assurance and Operations Professional with more than 20 years of experience in Operating Room services, sterilization and reprocessing, infection prevention, quality assurance, and healthcare operations. Currently serving as a QA Specialist supporting compliance, quality improvement, audit readiness, and operational standardization across multiple healthcare clinics in Ontario.
Holds an MBA with academic focus on Customer Relationship Management (CRM) and Customer Satisfaction, combined with extensive clinical and operational experience. Experienced working with Olympus endoscopy equipment and collaborating with multidisciplinary healthcare teams to support efficient operations, regulatory compliance, and high-quality patient care.
Recognized for strong analytical skills, attention to detail, process improvement, documentation management, and the ability to build effective working relationships across departments and stakeholders.
CORE SKILLS
● Quality Assurance & Regulatory Compliance
● GMP & Infection Control Standards
● MDRD / CSSD Sterilization & Instrument Reprocessing
● Operating Room Assistance & Surgical Support
● Quality Audits & Documentation Review
● CAPA & Process Improvement
● Risk Assessment & Patient Safety
● Healthcare Operations Management
● Team Leadership & Staff Training
● Inventory & Medical Equipment Management
● Cross-Functional Collaboration
● SOP Development & Compliance Monitoring
● Project Management & Problem Solving
● Strong Communication & Organizational Skills
RELEVANT EXPERIENCE FOR SALES OPERATIONS
● Customer Relationship Management (MBA focus)
● Quality assurance and process improvement
● Documentation management
● Cross-functional collaboration
● Olympus equipment familiarity
● Compliance monitoring
● Operational support
● Customer service and stakeholder engagement
MDRD Technician
Ontario, Canada 2025
● Cleaned, disinfected, inspected, and sterilized surgical instruments and medical devices
● Prepared sterile instrument sets for surgical and clinical procedures
● Maintained sterilization tracking systems and documentation records
● Followed strict infection prevention and safety protocols
● Supported compliance with healthcare quality and sterilization standards Project Manager / Head Nurse / CSSD Supervisor
Mehregan Hospital 2010 – 2022
● Managed Operating Room and CSSD/MDRD departments
● Led surgical teams and supported complex surgical procedures
● Developed operational plans, quality systems, and risk management strategies
● Supervised sterilization processes and infection control compliance
● Managed procurement, vendor coordination, and medical equipment operations
● Trained and mentored healthcare staff in sterilization and OR procedures
● Improved workflow efficiency and departmental quality performance
● Ensured adherence to healthcare regulations, safety standards, and documentation requirements
Operating Room Nurse / Surgical Assistant
Mehr Hospital 1988 – 2001
● Assisted surgeons during a wide range of surgical procedures
● Prepared operating rooms, surgical instruments, and sterile environments
● Maintained patient safety and infection control standards during surgeries
● Supported pre-operative and post-operative patient care activities EDUCATION
Bachelor of Science in Chemistry
Payame Noor University 2004 – 2009
MBA
Payame Noor University
MDRD Certification
Seneca Polytechnic 2024
Associate Degree – Operating Room Technician
Iran University of Medical Sciences
ADDITIONAL QUALIFICATIONS
● Extensive experience in healthcare quality assurance and sterilization compliance
● Strong understanding of infection prevention, SOP implementation, and audit readiness
● Experience leading multidisciplinary healthcare teams
● Knowledge of documentation control, process improvement, and regulatory standards
● Proficient in Microsoft Office and healthcare documentation systems
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