Warehouse Specialist with 15+ Years of Experience
Resume:
TELICHA
HILLS
WAREHOUSE ASSOCIATE
*************@*****.***
KISSIMMEE 34747
CONTACT
SKILLS
• Customer service
• Teamwork and collaboration
• Time management
• Adaptability and flexibility
• Attention to detail
• Dependable and reliable
• Problem-solving
• Loading and unloading
• GPS and route planning
• Time management skills
• Punctual and reliable
• Heavy lifting
• Order picking and processing
• Stocking and inventory
• Delivery scheduling
• Shipping and packaging
• Payment collection
• Cargo handling
• Inventory management
• Pallet jack and hand truck operation
• Delivery logging
• Stow
Warehouse Associate with over 15 years of extensive expertise in inventory management, quality control, and logistics coordination. Demonstrates strong team collaboration and problem-solving skills, ensuring efficient operations and timely deliveries. Committed to maintaining high safety standards and optimizing warehouse processes for improved productivity. I received an award for Best Warehouse at Ross Dress for Less in 2015 and 2016.
PROFESSIONAL SUMMARY
Delivery Driver
Doordash, Houston, TX
Warehouse Associate
Amazon, Lakeland, FL
EXPERIENCE
January 2015 - May 2024
Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
•
• Checked delivery addresses and verified correct package delivery. Managed multiple tasks simultaneously while delivering goods within specified
• time frames.
Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
•
Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
•
• Maintained set routes and schedules to meet customer expectations.
• Adhered to delivery schedules and deadlines.
Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
•
Maintained accurate records of deliveries and pickups, including customer
• signatures and itemized lists.
• Utilized relevant map programs and GPS systems to navigate routes. Identified problems that may arise during routes and took appropriate corrective action when necessary.
•
February 2022 - January 2023
• I worked at the Delivery Station.
Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
•
• Sorted and organized merchandise in preparation for shipment.
• Pick
• Sort
• Diverter
• Quality
• Problem Solving
• Inbound Receiving
• Outbound Processing
• Unloader/Loader
• Inventory Management
• Quality Control
• Safety Compliance
• Team Collaboration
• Time Management
• Problem Solving
• Logistics Coordination
Warehouse Associate
Amazon, Houston, TX
Moved products and equipment to appropriate locations to maintain workspace cleanliness.
•
• Packaged and sealed products according to order size and specifications. Loaded and unloaded shipments from delivery trucks after completing order documentation.
•
Inspected products for defects and damages and reported discarded items to supervisors.
•
• Successfully managed and organized warehouse inventory.
• Adhered to company policies for safe storage of goods in the warehouse facility.
• Used scanners to document pertinent carton level information.
• Operated forklifts and pallet jacks to transport shipments and equipment. Interacted effectively with staff through ongoing communication and exchange of information.
•
• Utilized RF Scanner to track products in transit. Documented all damages, shortages, overages or other irregularities in
• shipment records.
• Ensured quality control standards were met during receiving process.
• Reported malfunctioning and damaged equipment to supervisors for repair.
• Implemented safety protocols for handling hazardous materials.
• Identified and removed safety and sanitation hazards from work areas.
• Used straps and ropes to secure stacks of packages on trucks.
• Operated manual pallet jack to move products throughout warehouse.
• Maintained facility equipment and materials in neat, clean, and orderly fashion.
• Loaded and unloaded trucks with heavy materials following safety protocols.
• Collaborated with team members to optimize efficiency in the warehouse.
• Sorted cargo before loading and unloading.
Received oral instructions to determine work assignments and material and equipment needs.
•
Installed protective bracing, padding and strapping to prevent shifting and
• damage to items being transported.
As a Learning Ambassador I trained new hires as well as helped with onboarding.
•
January 2021 - January 2022
• I worked at the Sortation Center.
Loaded and unloaded trucks quickly and safely using pallet jacks and other
• equipment.
• Sorted and organized merchandise in preparation for shipment. Moved products and equipment to appropriate locations to maintain workspace cleanliness.
•
• Packaged and sealed products according to order size and specifications. Loaded and unloaded shipments from delivery trucks after completing order documentation.
•
Delivery Driver
Amazon, Houston, TX
Inspected products for defects and damages and reported discarded items to supervisors.
•
• Successfully managed and organized warehouse inventory.
• Adhered to company policies for safe storage of goods in the warehouse facility.
• Operated forklifts and pallet jacks to transport shipments and equipment. Interacted effectively with staff through ongoing communication and exchange
• of information.
• Utilized RF Scanner to track products in transit.
• Ensured quality control standards were met during receiving process.
• Reported malfunctioning and damaged equipment to supervisors for repair.
• Implemented safety protocols for handling hazardous materials.
• Identified and removed safety and sanitation hazards from work areas. Informed supervisor of parts needed for stock and discrepancies in inventory
• quantities.
• Used straps and ropes to secure stacks of packages on trucks.
• Operated manual pallet jack to move products throughout warehouse.
• Maintained facility equipment and materials in neat, clean, and orderly fashion.
• Assembled and disassembled pallets of merchandise for storage.
• Loaded and unloaded trucks with heavy materials following safety protocols.
• Collaborated with team members to optimize efficiency in the warehouse. Utilized RF scanners and data entry systems for accurate tracking of product movements.
•
Received oral instructions to determine work assignments and material and equipment needs.
•
Installed protective bracing, padding and strapping to prevent shifting and
• damage to items being transported.
January 2020 - January 2021
Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
•
• Checked delivery addresses and verified correct package delivery. Managed multiple tasks simultaneously while delivering goods within specified
• time frames.
Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
•
Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
•
• Maintained set routes and schedules to meet customer expectations.
• Adhered to delivery schedules and deadlines.
Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
•
Maintained accurate records of deliveries and pickups, including customer
• signatures and itemized lists.
Delivery Driver
Favor, Houston, TX
Warehouse Supervisor
Ross Dress for Less, Houston, TX
January 2016 - December 2016
Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
•
• Checked delivery addresses and verified correct package delivery. Managed multiple tasks simultaneously while delivering goods within specified
• time frames.
Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
•
Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
•
• Maintained set routes and schedules to meet customer expectations.
• Adhered to delivery schedules and deadlines.
Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
•
Maintained accurate records of deliveries and pickups, including customer
• signatures and itemized lists.
• Utilized relevant map programs and GPS systems to navigate routes.
• Obtained customer signatures confirming receipt of high-value products.
• Monitored road and weather conditions for safe driving. Identified problems that may arise during routes and took appropriate corrective action when necessary.
•
Communicated effectively with dispatch personnel to receive instructions for next delivery route.
•
• Considered traffic congestion and weather conditions to determine best routes. Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations.
•
Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule.
•
• Read maps and followed written and verbal geographic directions. January 2015 - February 2016
• Supervised team members engaged in receiving, stocking, shipping activities. Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions.
•
Guided loading and unloading of goods, maintaining safety standards at all
• times.
Directed daily activities and workload for warehouse team to achieve output goal requirements.
•
• Coordinated with logistics teams to ensure product delivery timelines were met. Maintained accurate inventory records, including receipts and shipping
• documents.
• Planned layout of warehouse to achieve optimum space for product. Warehouse Associate
Amazon, Seattle, WA
• Managed and directed daily activities of production and operations. Trained new warehouse personnel in proper storage techniques and safety
• procedures.
Motivated, trained and coached employees, encouraging optimum performance and engagement.
•
Oversaw material handling equipment operations, preventive maintenance, and repairs.
•
• Supported safety programs to reduce or eliminate employee injuries. Assisted in developing strategies for improving overall efficiency of warehouse processes.
•
• Performed daily cycle counts to keep accurate inventory records. Evaluated employee performance, motivating and disciplining staff when
• necessary.
• Organized physical layout of warehouse space for optimal workflow efficiency. Reported violations of company policies, procedures, or working rules to warehouse management.
•
• Managed the selection, hiring, onboarding, and training of warehouse personnel. Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse.
•
• Maintained security of warehouse and grounds to protect company assets. Built relationships with vendors, leading to expanded product offerings and cost
• savings.
• Collaborated with workers and managers to solve work-related problems. Maintained safe worked environment by monitoring safety procedures and equipment.
•
Planned work schedules and assigned duties to maintain adequate staff for
• effective performance of activities and response to fluctuating workloads. Performed same work duties as those supervised, and performed more difficult and skilled tasks and assist in performance.
•
Resolved personnel problems, complaints, and formal grievances when possible and referred them to higher-level supervisors for resolution.
•
• Evaluated employee performance and prepared performance appraisals.
• Inventoried supplies and requisition or purchase additional items, as necessary. Participated in hiring process by reviewing credentials, conducting interviews, and making hiring decisions and recommendations.
•
Counseled employees in work-related activities, personal growth, or career
• development.
Assessed training needs of staff and arranged for and provided appropriate instruction.
•
• Inspected job sites to determine extent of maintenance and repairs needed. Recommended and initiated personnel actions, such as promotions, transfers,
• and disciplinary measures.
September 2005 - February 2015
• I worked at the Fulfillment Center
Warehouse Associate
Best Buy, Houston, TX
Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
•
• Sorted and organized merchandise in preparation for shipment. Moved products and equipment to appropriate locations to maintain workspace cleanliness.
•
• Packaged and sealed products according to order size and specifications. Loaded and unloaded shipments from delivery trucks after completing order
• documentation.
Inspected products for defects and damages and reported discarded items to supervisors.
•
• Successfully managed and organized warehouse inventory.
• Adhered to company policies for safe storage of goods in the warehouse facility.
• Used scanners to document pertinent carton level information.
• Operated forklifts and pallet jacks to transport shipments and equipment. Interacted effectively with staff through ongoing communication and exchange
• of information.
• Utilized RF Scanner to track products in transit. Documented all damages, shortages, overages or other irregularities in shipment records.
•
• Reported malfunctioning and damaged equipment to supervisors for repair.
• Implemented safety protocols for handling hazardous materials.
• Identified and removed safety and sanitation hazards from work areas. Informed supervisor of parts needed for stock and discrepancies in inventory
• quantities.
• Used straps and ropes to secure stacks of packages on trucks. Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
•
• Operated manual pallet jack to move products throughout warehouse. Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
•
• Maintained facility equipment and materials in neat, clean, and orderly fashion.
• Loaded and unloaded trucks with heavy materials following safety protocols.
• Collaborated with team members to optimize efficiency in the warehouse. Utilized RF scanners and data entry systems for accurate tracking of product movements.
•
Received oral instructions to determine work assignments and material and
• equipment needs.
Installed protective bracing, padding and strapping to prevent shifting and damage to items being transported.
•
May 2003 - September 2005
Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
•
• Sorted and organized merchandise in preparation for shipment. Shift Supervisor
CVS, Kissimmee, FL
Medical Biller
Texas Children's Hospital, Houston, TX
Moved products and equipment to appropriate locations to maintain workspace cleanliness.
•
Loaded and unloaded shipments from delivery trucks after completing order
• documentation.
Inspected products for defects and damages and reported discarded items to supervisors.
•
• Adhered to company policies for safe storage of goods in the warehouse facility.
• Used scanners to document pertinent carton level information.
• Operated forklifts and pallet jacks to transport shipments and equipment.
• Utilized RF Scanner to track products in transit.
• Examined merchandise for defects or damage before stocking shelves. June 2024 - June 2025
Demonstrated ability to manage a team of employees and ensure successful shift operations.
•
• Managed store closing and opening procedures to ensure safety and security.
• Assisted customers with inquiries, orders and complaints in a timely manner. Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
•
Complied with company standards and policies, setting example for team members.
•
Coached team members, delivering candid feedback on expectations and
• performance.
Maintained clean and secure operating environment, driving safety and well- being of employees on shift.
•
Fostered an environment of collaboration, respect, and accountability among staff members.
•
• Ensured compliance with all local health department regulations. Provided regular feedback to employees on performance and areas for improvement.
•
Collaborated with other departments to ensure smooth workflow throughout shifts.
•
• Resolved customer complaints promptly and professionally. March 1998 - February 2003
Verified accuracy of patient information, including demographic data and insurance coverage details.
•
• Assisted with answering telephone to provide requested billing information. Posted payments to in electronic medical records system upon receipt of
• payment for claims.
Reviewed and evaluated unpaid claims to determine cause of delay or denial, taking appropriate action as needed.
•
Entered all relevant patient information into the practice management software system accurately and efficiently.
•
• Entered billing information into accounting software systems. Processed medical bills and insurance claims accurately, ensuring compliance with HIPAA regulations.
•
Prepared and reviewed claims for submission, resolving upfront claims edits and errors.
•
Assisted patients with understanding their financial responsibility for services rendered by providing detailed explanation of benefits and coverage options available to them.
•
• Followed up on accounts until zero balance or turned over for collection. Communicated immediately with providers to clarify incomplete or unclear documentation.
•
Developed strong working relationships with insurance companies to ensure
• timely payment of claims.
• Resolved patient billing issues and communicated with insurance carriers.
• Contacted and worked with patients to resolve insurance-related billing issues. Analyzed trends in denials and rejections of medical bills to identify areas for
• improvement in billing process.
• Made invoice adjustments to clear up outstanding invoices.
• Operated typing, adding, calculating, and billing machines. Performed general administrative tasks, such as answering telephones,
• scheduling appointments and ordering supplies and equipment. Loaded machines with statements, canceled checks, or envelopes to prepare statements for distribution to customers or stuffed envelopes by hand.
•
GENERAL STUDIES
Alief Hastings, Houston, TX
EDUCATION
January 1991
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