Level IV Data Center Technician

Nithin Ganeshraj

Plano, Texas 636-***-**** *********@*****.*** linkedin.com/in/nithin-ganeshraj-2a38271a7/

Visa Status: Permanent US Citizen

Professional Summary

Passionate IT Professional with 6+ years providing exceptional customer service, from solving technical issues to

assisting individuals with financial support. Keen attention to detail and a drive for learning and personal

development. Thrive in environments with collaboration and commitment to professional development.

Technical Certifications and Competencies

AWS Certified Cloud Practitioner, Certificate valid till Sept 2026

Google Analytics Certificate valid till Oct 2026

CompTIA A+, Certificate: In progress

Google IT Support Professional, Certificate

Competencies: Client Email Configuration PC, Laptop and MAC Troubleshooting Infrastructure Services

Management (DNS, DHC Directory, WDS) TCP/IP Network Configuration and Management RDP/VNC

Remote Assistance Virtualization Technology Type 1, 2, VMware Mobile Device Troubleshooting Inventory

Management WAP & SOHO Configuration and Management Network Troubleshooting Mobile Device

Management Install, Troubleshoot Printers

Skills

Technical: MS Office, Salesforce CRM, Visual Studio Code, Tableau, HTML, CSS, JavaScript, Short-term course on

Introduction to PMP

Languages: Fluent English, Tamil, Hindi

Professional Experience

TEKsystems, Mount Pleasant, Wisconsin Dec 2025 present

Level 4 Data Center Technician; Client: Microsoft Corporation

MD Martin, LLC., Dallas, Texas Nov 2024 July 2025

SMS InfoComm Corporation, Grapevine, Texas July 2025 December 2025

Server Rack Technician; Client: AMD Corporation

Conducted end-to-end server machine refurbishment and troubleshot issues, including firmware errors,

hardware failures, and test log inconsistencies

Trained in accessing and processing Failure Analysis (FA) parts data

Utilized Dropbox to retrieve and manage FA spreadsheets

Logged FA parts into internal FA tracker to document failure reasons for customer visibility

Self Employed, Plano, Texas Feb 2024 - present

Data Analyst

Learned Python code basics and NumPy library use cases

Created visual relationships in Microsoft Power BI and completed over 300 hours of hands-on practical

material

Genpact Corporation, Richardson, Texas Oct 2023 - Mar 2024

Senior Process Associate; Client: Facebook (Meta)

Closely judged advertisers spending and revenue data using Facebook Ads Manager and developed

quarterly action plans from Ads Manager analytics

Conducted 40 end-user discussions daily while using and managing CRM logs; Streamlined follow-ups

using Cisco Webex and gave one-on-one presentations

Conducted SWOT analysis and created solutions for advertisers and stopped wasteful spending with

effective problem-solving

Education

The University of Texas at Dallas Dec 2019

Bachelor of Science, Marketing

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