Customer Service Representative

Solei Ford

New Brunswick, NJ ***** **********@*****.*** 301-***-****

EDUCATION? ? ? ? ? ? ?

Rutgers University School Of Arts and Sciences New Brunswick

Major Cognitive Science Major Information Technology and Informatics Expected May 2028

Majoring in both ITI and Cognitive Science with a neuroscience focus, I am driven by an interest in

human behavior, decision-making, and user-centered experiences, with experience in leadership, customer

engagement, and brand-focused communication. Thrives in fast-paced environments while building strong

relationships and creating positive client experiences through creativity, organization, and effective

communication.

Relevant Coursework: Research methods in Cognitive Science, Cognitive science, Gen psychology,

Neuro psychology, Cognitive Neuroscience of smell, Intro to logic, Sensations & perception, Intro Comm and

Information Processes, Comm Research

Independence Highschool ? ? ? ? ? ? Brambleton, VA

Graduated with a Advanced Diploma/Dual enrollment credit Graduated June 2024

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WORK EXPERIENCE

Nicolette Boxe Real Estate Professional Leesburg VA

Summer Videographer Assistant Freelance) ? June 2025 ? August 2025

Created branded video content to support marketing initiatives and enhance client engagement

Collaborated on visual storytelling strategies tailored to luxury real estate audiences

Assisted in managing digital content assets and organizing media workflows for efficient campaign

execution

Supported client-facing experiences by coordinating logistics and maintaining high service standards

Adapted quickly in fast-paced environments requiring strong communication, organization, and

attention to detail?

Lucky Brand? ? ? ? ? ? ? ? Leesburg, VA

Salesperson (Partime) ? ? ? ? ? ? ? November 2022 ? February 2023

Delivered personalized customer service to drive positive shopping experiences and brand loyalty

Assisted customers with product recommendations based on individual needs and preferences

Supported sales goals through effective communication and product knowledge

Maintained visually appealing merchandise displays aligned with brand presentation standards

Managed transactions accurately while multitasking during high-volume store periods

LEADERSHIP EXPERIENCE & ACTIVITIES? ? ? ? ? ?

Girl Scouts Ashburn, VA

Member? ? ? ? ? ? ? ? September 2011 - May 2024

Earned the Girl Scouts Silver Award for leadership and community service

Hosted World Thinking Day events for 100+ Girl Scouts

Volunteered with the Goose Creek Challenge, planting 600+ trees

International Thespian Society Brambelton, VA

Lead Costume Designer (Independence High School) December 2022 - May 2024

Designed, sourced, and created costumes for 7+ theater productions

Collaborated with directors and performers to develop costume concepts

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