Systems Project Analyst
Resume:
Dennis Derouen, III
Stone Mountain, GA
**********@*****.***
linkedin.com/in/dennis-derouen-iii-31480
EDUCATION
New York University at Buffalo, Buffalo NY
MS, Management Information Systems - December 2020
University of South Carolina, Columbia SC
BS, Integrated Information Technology July 2018
RELEVANT COURSEWORK
Infrastructure Management Project Management IT Systems Design Digital Products
Database Management Networking Team Leadership Software Design Software Support
Computer Hardware Consulting Management Data Diagnostic Predictive Analytics
EXPERIENCE
PARADIES LAGARDERE Atlanta, GA System Project Analyst
May 2024- Present
Developed and executed project plans, timelines, and objectives, ensuing alignment with
organizational goals and resources.
Identify gaps and propose efficient solutions to streamline operations.
Analyzed financial data to assess performance and identify areas for improvement,
resulting in an increase in efficiency and profitability.
Conducted trend analysis within tools such as DataCentral & Excel to aid in strategic
decision-making for accounts.
ROSS STORES Atlanta, GA IT Hardware Systems
May 2023- April 2024
Install and maintain POS systems and packaging updates.
Provide ongoing maintenance for store Wi-Fi routers and modems.
THE HOME DEPOT Atlanta, GA, - IT Data Analyst
October 2020 - April 2023
Implemented critical and security updates.
Created Ad-hoc queries, solved VMWare incidents in a deadline-oriented environment.
Monitored, delivered results of sales to upper management, and vendors using Tableau.
Performed analysis on project reports, recommended suggestions for efficiency, and
fluid production throughout the company.
Provided top-tier cross-functional service to all stakeholders improving strategies.
Collaborate with all stakeholders to determine data changes.
PEGULA SPORTS AND MANAGEMENT GROUP Atlanta, GA, - IT
Specialist September 2018 - October 2020
Utilized Diagnostic Analysis techniques collecting information from the Buffalo Sabre s
Hockey game s Season Ticket attendance, Customer Acquisition, and Retention rates.
Leveraged Applied Data and Predictive Analytics using PowerBi cross-functional data to
enhance the fans experience for the Buffalo Sabers Team and Organization.
Updated and monitored a real-time database infrastructure configuration across a 400-
person Company, supporting Microsoft and Mac with business-critical systems.
Provided in-person troubleshooting support to various business leaders with computer
systems to enhance performance.
Implemented software and hardware changes using Jira ticketing, Microsoft Office Suite,
and Reflector 3, and managed all permissions.
PATH Columbia, SC Information Technology Support Assistant
July 2015 - August 2018
Handled over 50+ support tickets daily with third party vendors, evaluated, determined
root cause, collaborated cross-functionally to ensure 100% problem resolution.
Performed emergency repairs, leading to a customer satisfaction rate of 92% due in
large part to short-notice rapid service.
Developed and maintained relationships with community referral sources, such as
schools and community groups.
Created and maintained detailed documentation of all IT inventory when making or
sending others to make repairs for audit tracking.
ADDITIONAL SKILLS
Operating Systems/Networks
Azure Microsoft Windows 10/11 MAC OS VPN Citrix VMWare Routers Cisco Packet Tracer
Wireshark/Fiddler Tracing
Hardware/Security
Peripherals Drivers Virus Protection Monitoring Configuration
Applications/Programming Languages
Microsoft Office Oracle SQL Developer C++ CSS HTML JavaScript SQL Tableau
DIVISION I COLLEGIATE ATHLETE
University of South Carolina Football 2015 2018
University at Buffalo Football 2018 2020
ALL Southeastern and Mid-American Conference Academic Honor
Roll 2018 Outback Bowl Champions
2019 Bahamas Bowl Champions
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate