AI Factional Project Manager

JAMES CRITTENDEN

ITIL & PMP Certified Project Manager, SDLC, PMO, Risk Management, Quality Assurance, Infrastructure,

Governance, linkedin:https://www.linkedin.com/feed/ ********@*****.***

Professional Summary

Senior Project Manager with extensive IT project management experience delivering full-lifecycle, project-driven

initiatives. Managed the re-platforming of a streaming service across iOS, Android, Windows and smart-TV, achieving

99.9% availability and supporting 15% growth in revenue subscriptions services. Delivered $4.5M infrastructure and

security projects on time and within budget while reducing vendor costs by up to $10M. Ready to apply proven(avg 5-20+

resources), leadership and technical expertise to drive successful improvements with individuals, teams and organizations.

Core Competencies

Project Management: Program & Portfolio Management, PMO Risk Mitigation and Governance, Transparency and

Communications, IT Project Management, Software Implementation, Stakeholder Management, Project Management

Certification

Financial & Vendor Management: Financial Planning & Forecasting, Financial Management, Vendor & Contract

Management

Technology & Innovation: Infrastructure Modernization, Application Development & Integration, Cybersecurity &

Compliance

(DFARS, PCI, SOX), AWS Cloud Experience

Risk & Quality Management: Risk Forecasting, Contingency Planning, Software Quality Assurance

Project Management Tools: MS Office, Google Suite, Trello, Sharepoint, MS Project, MS Visio and Oracle 8i and OATS,

SQL,

Outlook Exchange and Lotus Notes

Methodologies SDLC: Waterfall, Scrum, RAD and Agile

Education and Certification

Master of Public Administration, Finance, New York University, NYC, NY 1992

Bachelor of Business Administration, Minor Insurance, Morehouse College, ATL, GA 1986

Certifications

Project Management Professional (PMP): Project Management Institute, Certified 2006

ITIL Foundation (ITIL): Pink Elephant, Certified 2004

Experience

Coaigence Jun 2025 - Present

AI Project Consultant, Factional Technology Connecticut, https://brain.coaigence.com/contributors

Contributing project / program expertise to technology and AI-driven initiatives focused on innovation, automation, and

digital transformation.

Collaborates on client outreach, strategic partnerships, and AI readiness projects while expanding applied AI literacy

under direct mentorship from Coaigence leadership.

Website development focused on achieving top Google rankings by applying PMBOK principles and leveraging AI driven

SEO tools and best practices.

MVids (Mobilevids) May 2024 - Mar 2025

IT Project Manager, Application Infrastructure Canada, https://mvids.org/

Managed the complete project lifecycle during the re-platforming of the streaming service across iOS, Android,

Windows, and smart-TV ecosystems, ensuring clear communication of technical requirements and stakeholder alignment.

Directed QA strategy for onshore and offshore teams, reducing production defects and supporting 99.9% service

availability while coordinating detailed project documentation and progress updates.

Coordinated infrastructure upgrades including CDN expansion and containerized deployments to enhance platform

stability and scalability, integrating Agile methodologies to meet project milestones.

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Star Group LP Jan 2019 - Apr 2024

IT Project Manager, Application Infrastructure & Development Woodbury, NY

Managed the modernization of dispatch operations by replacing Click software with ADD Systems Pegasus and Raven,

effectively translating business needs into clear technical specifications and ensuring real-time scheduling and on-site

billing.

Program-managed full SDLC for new service products, coordinating both Agile and Waterfall teams and developing

comprehensive project documentation such as requirements and user stories to ensure on-time, on-budget delivery.

Directed critical infrastructure upgrades that supported operational growth and contributed to a 25% revenue increase

in Services & Delivery, aligning resources and schedules with business objectives.

Stabilized systems infrastructure to enhance call center-to-vehicle communications and field efficiency, maintaining

rigorous risk management and timely stakeholder communications throughout the project lifecycle.

Telephonics Corporation Jul 2016 - Nov 2018

Project Manager, Infrastructure, Governance, Compliance & Security Farmingdale, NY

Managed DFARS 800-171 compliance program, securing supplier certification for Boeing and Northrop Grumman.

Oversaw Oracle OATS program and RPC-5 patch upgrades to maintain military compliance and database performance.

Delivered $4.5M in infrastructure and security projects on time and within budget.

Negotiated vendor contracts reducing annual costs by $1.5M 10M while ensuring SLA compliance with military

stakeholders.

Metropolitan Life Insurance Company (MetLife) May 1997 - Sep 2015

Senior Project Manager II, Enterprise Infrastructure & Technology Operations New York, NY

Delivered encrypted and secured web platforms within budget and timeline, improving security and search rankings

globally within the company.

Achieved $1.5M annual savings by streamlining IT equipment purchasing and implementing asset tracking.

Liaised with the Office of the CTO to align infrastructure strategy across business units.

NYC Health + Hospitals / Bellevue Aug 1992 - Mar 1997

Finance & Technical Manager New York, NY

Managed FileNet-based digitization of admissions records, reducing archive costs and improving accessibility.

Streamlined patient intake workflows across departments, shortening admission processing times.

Collaborated across Health and Hospitals and their departments reducing archived files to distributed, digital

documentation.

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