Patient Coordination Specialist - 9+ Years Experience

JAZMIN GALEANA

Sacramento, CA ***** 510-***-****

************@*****.***

PROFESSIONAL SUMMARY

Patient Coordination Specialist with 9+ years of experience supporting high-volume healthcare operations within Stanford Health Care. Known for efficiently managing complex scheduling, resolving patient needs, and ensuring seamless coordination across multiple specialties. Recognized for strong communication, attention to detail, and delivering a high-quality patient experience in fast-paced environments.

CORE COMPETENCIES

Epic EHR & Scheduling Systems, Insurance Verification & Eligibility, Referral Coordination, Medical Terminology & Clinical Communication, High-Volume Call Center Operations, Patient Experience & Service Excellence, Workflow & Task Prioritization, HIPAA Compliance, Bilingual (Spanish/English) PROFESSIONAL EXPERIENCE

Stanford Health Care – Newark, CA (remote)

New/Return Patient Coordinator 2015 – Present

● Manage high-volume inbound and outbound patient calls, coordinating scheduling across multiple specialties in a fast-paced healthcare environment

● Use Epic EHR for scheduling, documentation, and coordination

● Provide bilingual (Spanish/English) patient support and ensure excellent service standards

● Verify insurance eligibility and coordinate referrals KEY DEPARTMENTS SUPPORTED

• Express Care • Primary Care • Senior Care • Urgent Care • Digestive Health • Integrative Medicine

• Qualcomm Health Center

Covered California– Sacramento, CA

Enrollment Specialist 2014 – Jan 2015

● Assisted consumers with insurance applications and eligibility

● Used systems to determine subsidies and Medi-Cal eligibility

● Resolved complex issues and ensured compliance with data privacy regulations Education

MTI College- Sacramento

Medical Office Assistant Certification 2013

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