Billing and Audit Supervisor

TIA M. BROWN

San Diego, CA • 574-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Results-driven Finance Supervisor with fast-paced experience in high-volume billing, revenue auditing, and financial operations within the hospitality industry. Proven track record of transforming underperforming billing operations — reducing invoice turnaround from 3–6 weeks to 48 hours and eliminating months-old aging backlogs. Adept at managing complex, multi-entity reconciliations and producing executive-level financial reporting. Now seeking to leverage specialized expertise in a higher-growth industry such as legal, corporate, or technology finance.

PROFESSIONAL EXPERIENCE

Hard Rock Hotel San Diego Finance Supervisor / Income Auditor 2024 – Present — San Diego, CA

Billing Operations (Coordinator Supervisor)

• Solely managed end-to-end group and event billing for a full-service hospitality property valued at

$60M, processing $10.5M+ across 240+ unique invoices over eight months.

• Reduced average invoice turnaround time from 3–6 weeks to 48 hours by redesigning billing workflows and establishing accountability standards with an eight-person cross-functional team.

• Eliminated a 3-month accounts receivable backlog within weeks of taking ownership; now maintain near-zero aging with average bill close time under one week.

• Guided and directed billing activity for a team of four senior event professionals, coordinating billing accuracy across complex group contracts and multi-department event charges.

• Served as authorized user for payment processing across all group and event accounts, executing manual charges and refunds up to $100k per transaction.

• Managed escalated client and vendor billing disputes, serving as final point of contact for resolution on high-value or sensitive accounts.

Income Audit

• Perform daily income audits across three separate business units and three distinct financial systems, reconciling revenue figures and flagging discrepancies for management review.

• Produce and distribute a daily income report to the full hotel management team, synthesizing revenue performance across all departments.

• Audit daily revenue totals ranging from $20K to multiple six-figures, ensuring accuracy and compliance with financial controls.

Hospitality & Administrative Roles Various Titles 2013 – 2023 — Multiple Locations

• Built foundational career in hospitality operations across front desk leadership, administrative coordination, and guest services — developing the client management, financial accuracy, and operational instincts that underpin current finance expertise.

TECHNICAL SKILLS & SYSTEMS

Systems: Opera PMS, Profit Sword, Sertifi, Agilysis, Amadeus Productivity: Microsoft Excel (advanced), Microsoft Office Suite Core Competencies: Revenue auditing, accounts receivable, high-volume invoice processing, aging report management, financial reconciliation, executive reporting, billing dispute resolution

EDUCATION

The King’s College Bachelor of Arts Graduated — New York, NY

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