Customer Service & Delivery Specialist with 10+ Years

Jamie Thomas

Spokane, WA

509-***-**** • **********@*****.***

Professional Summary

Versatile professional with over a decade of customer service, order fulfillment, and delivery experience. Known for attention to detail, reliability, and the ability to manage multiple priorities in fast-paced environments. Demonstrates strong communication skills and a commitment to providing exceptional client experiences. Core Skills & Competencies

• Customer Service & Client Relationship Building

• Order Fulfillment & Accuracy

• Product Knowledge & Recommendations

• Time & Appointment Management

• Sanitation & Safety Compliance

• POS System Operation & Cash Handling

• Communication & Active Listening

• Navigation & Delivery Logistics

• Data Entry & 10-Key Typing

• Team Collaboration & Independent Work

Relevant Experience

Customer Service & Client Relations

Provided friendly, attentive service to customers in retail, delivery, and research environments. Listened actively to customer needs and resolved issues promptly, fostering positive experiences.

Order Fulfillment & Accuracy

Selected, packed, and delivered customer orders with precision for multiple organizations, ensuring items met quality standards and were delivered on time. Cash Handling & POS Operation

Operated cash registers, processed payments, and maintained accurate transaction records. Balanced efficiency with accuracy to keep customer wait times minimal. Communication & Data Entry

Conducted telephone surveys and interviews, accurately recording responses using typing and 10-key skills. Communicated professionally across diverse customer groups. Work History

Spark/Walmart – Delivery Driver (03/2024 – Present) Instacart – Delivery Driver (12/2022 – 03/2024)

Dollar Tree – Cashier (02/2022 – 12/2022)

Fred Meyer – Order Picker/Fulfillment Assistant (09/2020 – 02/2022) American Direction Group – Research Assistant (10/2010 – 09/2020) Education & Certification

International Beauty School – Airway Heights, WA

Esthetician Certification – February 14, 2025

References

Available upon request.

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