Certified Clinical Medical Assistant Professional
Resume:
Amy Johnson
Milwaukee, WI *****
Phone: 414-***-****
Email: *********@*****.***
Professional Summary
Dedicated and compassionate Certified Clinical Medical Assistant with a solid background in both clinical and administrative healthcare settings. Experienced in patient care, medical office operations, and child development. Skilled in performing clinical procedures, maintaining accurate health records, and providing excellent service in fast-paced environments. Demonstrates a strong commitment to healthcare excellence, confidentiality, and continuous learning.
Professional Experience
Certified Clinical Medical Assistant
Ascension Health Ministries, Milwaukee, WI
August 2022 – November 2023
Delivered direct patient care under the supervision of healthcare providers, ensuring comfort, privacy, and dignity.
Assisted with medical procedures, including specimen collection, vital sign monitoring, and EHR documentation.
Maintained accurate and up-to-date records of patient medical histories and clinical data.
Collaborated with physicians and nurses to ensure efficient clinic workflow and patient satisfaction.
Adhered to HIPAA and OSHA regulations in handling confidential patient information.
Child Care Provider
At Home Daycare, Milwaukee, WI
September 2004 – October 2008; March 2019 – Present
Provided comprehensive care for infants and young children in a structured home daycare environment.
Created engaging educational activities to support developmental milestones.
Prepared and served balanced meals and ensured safe play and rest routines.
Maintained clear communication with parents and guardians regarding child progress and daily activities.
Fostered an inclusive, nurturing environment that promoted positive behavior and social development.
Pharmacy Technician Extern
Walgreens, Milwaukee, WI
January 2019 – March 2019
Supported pharmacists in accurately preparing and dispensing over 100 prescriptions daily.
Educated customers on over-the-counter medications and prescription pickup procedures.
Verified insurance information and assisted with claim submissions.
Received, stocked, and labeled incoming pharmaceutical supplies following safety protocols.
Maintained a clean, organized, and compliant pharmacy work area.
Captioning Assistant
CapTel, Inc., Milwaukee, WI
February 2009 – October 2012
Provided real-time captioning for individuals with hearing impairments by transcribing live phone conversations.
Maintained a typing speed of up to 100 words per minute with a 99% accuracy rate.
Identified and reported technical issues to ensure high-quality service continuity.
Exercised confidentiality and discretion with sensitive client conversations.
Demonstrated strong multitasking abilities and attention to detail in a time-sensitive environment.
Volunteer
The Cat Network, Milwaukee, WI
February 2014 – March 2017
Responsible for the care and maintenance of over 150 cat pens, including feeding, cleaning, and medical monitoring.
Assisted with client inquiries related to cat care, behavior, and adoption guidelines.
Facilitated responsible adoptions by conducting screening interviews with prospective pet owners.
Promoted animal welfare through community education and outreach.
Education
Bachelor of Arts in Psychology
Southern New Hampshire University, Concord, NH
Graduated March 2025
Associate of Occupational Studies in Medical Assisting
Independence University, Salt Lake City, UT
June 2017 – March 2019
Concentration in Medical Assisting, Medical Billing and Coding, and Pharmacy Technician training.
Successfully completed a 160-hour hands-on externship, gaining practical clinical and administrative experience.
Certifications and Technical Skills
Certified Medical Administrative Assistant (CMAA)
Experienced in using Epic electronic health record system
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Knowledge of medical terminology, clinical procedures, and patient documentation
Familiarity with CPT, ICD-10, and HCPCS coding systems
Understanding of HIPAA, OSHA, and CLIA compliance standards
Trained in vital signs monitoring, urinalysis, specimen collection, and drug administration
Competent in sterile technique, patient assessments, and routine physical examination support
Skilled in medical billing, insurance verification, and filing procedures
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