Talented IT Service Desk Technician with 10+ Years Experience

Cregg Simpson

Orlando, FL 646-***-**** ************@*****.***

Talented and dedicated Service Desk Technician with over 10 years of experience in fast-paced, deadline-oriented environments

SUMMARY OF QUALIFICATIONS

Extensive experience setting up, installing, and repairing desktops, laptops and printers.

Outstanding knowledge of multiple hardware and software applications.

Strong background with the installation and management of: hard drives, CPUs, video cards, Motherboards, antivirus and Imaging recovery software.

Skilled communicator, able to successfully work with a wide range of end-users to diagnose and resolve complex technical issues.

Excellent knowledge of Windows, Malware, MS Office, Internet connections and Active Directory.

TECHNICAL SKILLS

Operating Systems: Windows7, Windows 8.1, Windows 10 and Windows XP.

Software Applications: Windows7/Windows 10/ MS Office 2013/Server2008/2016, Connectwise/Acronis

Hardware: Dell, HP, Canon, Xerox, Netgear and Lenovo.

Networking: TCP/IP, VPN, DHCP, DNS, CAT 5e and Routers.

EXPERIENCE

WARRANTY TECHNICIAN UNITED DATA TECHNOLOGIES JUL 2021 – PRESENT ORLANDO, FL

Troubleshoot and repair all hardware issues on Orange County Public school laptops.

Collaborate with coworkers as needed to maintain optimal production flow.

Order in warranty parts for various laptop devices (Dell, Lenovo and HP).

Follow all company policies, procedures and safety regulations.

Analyze and follow blueprints, diagrams, and drawings to accurately complete assembly tasks.

FREELANCE SERVICE DESK TECH FIELD NATION OCT 2017 – PRESENT ORLANDO, FL

Establish long-term customer relationship through prompt and courteous service.

Demonstrate and explain technical products to customers.

Contact current and potential customers to promote products.

Answer customer queries about products, prices, availability and payment terms.

Hardware /Software installations and troubleshooting.

SERVICE DESK TECH METROPOLITAN LUMBER & HARDWARE MAR 2012 – OCT 2017 NEW YORK, NY

Managed user logons and connectivity issues.

Consulted with clients and provided recommendations for products and services.

Installed and repair various Dell devices.

Provided telephone, email and in-person support.

Worked closely with IT manager to ensure that problems were resolved on time.

EDUCATION

BACHELOR OF TECHNOLOGY GLOBE INSTITUTE OF TECHNOLOGY JUN 2014

Concentration in Information Technology

CERTIFICATIONS

DELL CLIENT FOUNDATIONS

COMPUTER FIELD ENGINEER KARLS TECHNOLOGY JAN 2026 – PRESENT ORLANDO, FL

- Perform on-site and remote computer diagnostics, repair, and troubleshooting

- Service residential and commercial clients with hardware/software issues

- Configure, install, and maintain desktops, laptops, and peripherals

- Troubleshoot network connectivity, OS errors, and peripheral failures

- Provide excellent customer service with clear technical communication

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