HR Assistant in Training - MBA Candidate in HRM - Experienced Admin

JAMILAH RAY

Yonkers, NY • 863-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Office and administrative support professional with 4+ years of experience managing records, coordinating schedules, communicating with clients, and keeping organized workflows in healthcare, residential, and customer-service environments. Known for accuracy, reliability, and effective communication skills. Experienced with confidential documentation, multitasking, and providing excellent customer support. EDUCATION

MBA – Human Resource Management, Johnson & Wales University (In Progress) Expected August 2027

B.A. Psychology, Saint Leo University — 2016

CORE SKILLS

Administrative Support • Scheduling & Calendar Coordination • Customer Service Data Entry & Reporting • File & Records Management (HIPAA) • Email & Phone Communication

Document Preparation • Problem Solving • Time Management Microsoft Office Suite • Electronic Databases • Social Media Communication PROFESSIONAL EXPERIENCE

Office & Care Coordinator (Seasonal)

Mohawk Day Camp — White Plains, NY Jun 2025 – Aug 2025

• Managed administrative support for nursing staff, families, and campers.

• Organized medical records, logs, and documentation with accuracy.

• Kept inventory and prepared supplies to support daily operations.

• Aided with communication, scheduling, and workflow coordination. House Parent

Providence Pass, LLC — Davenport, FL May 2021 – Oct 2021

• Documented daily reports, behavior notes, and compliance paperwork.

• Communicated with staff to support routines and structured activities.

• Aided in conflict resolution and keeping a safe environment. Case Manager (Overnight)

Covenant House Florida — Orlando, FL Sept 2020 – Mar 2021

• Completed case documentation and kept confidential files.

• Aided with intakes, referrals, coordination, and client communication.

• Monitored program policies, safety, and compliance standards. Patient Care Advocate

Accredo Specialty Pharmacy — Remote Sept 2019 – Sept 2020

• Handled inbound communication between patients, providers, and health plans.

• Processed authorizations and updated electronic records accurately.

• Provided customer support and helped resolve account or service issues. Child Welfare Case Manager

Devereux Behavioral Health — Tampa, FL Oct 2018 – Sept 2019

• Managed caseloads, completed documentation, and tracked deadlines.

• Coordinated services with families and external professionals.

• Prepared reports and kept accurate case files.

Youth Care Worker II

Central Pasco Girls Academy — Land O’ Lakes, FL Jun 2017 – Oct 2018

• Kept detailed records, incident logs, and daily documentation.

• Supported daily routines and communicated updates to staff.

• Assisted with crisis response and problem-solving. ENTREPRENEURIAL EXPERIENCE

Owner — JayShoots Photography

Orlando, FL Aug 2019 – Aug 2021

• Managed scheduling, invoices, client communication, and project timelines.

• Coordinated logistics, equipment, travel, and digital file management.

• Handled contracts and maintained organized electronic records.

• Led branding, marketing, and social media engagement. Owner — Jay’s Crochet Creations

Mount Vernon, NY Nov 2023 – Present

• Manage custom orders, timelines, customer messages, and product listings.

• Track inventory, pricing, expenses, and revenue.

• Oversee online operations, packaging, and delivery coordination.

• Promote products through digital content and customer engagement. VOLUNTEER EXPERIENCE

Director of Operations — Sunshine Pathways ABA, LLC Remote, FL Sep 2025 – Present

• Managing client/BCBA scheduling, client communication

• Overseeing new hire onboarding and compliance training; creating policy handbooks; creating job postings

• Keeping a monthly/yearly budget updates

LEADERSHIP

President — Sigma Lambda Gamma National Sorority, Inc. (2016)

• Managed chapter operations, planning, budgeting, and member development.

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