Customer Service Leader with 15 Years Experience
Resume:
Catherine Correa
Levittown, PA 19054
*********.**********@*****.***
Professional Summary
I’ve been a Customer Service Representative for 15 years and have taken my responsibilities seriously. I am always willing to improve my customer service through training and put that knowledge to good use, earning the respect of both customers and co-workers. My attendance has been superlative and my quality results have been outstanding. Experience
JUNE 2018 - PRESENT
ASPN Pharmacies, Trevose, PA - Subject Matter Expert / Program Team Lead
● Effectively assist the team to accomplish daily tasks. Ensure workflow and assignments are performed correctly.
● Answer team member questions and help team members with patient related issues; providing guidance on how to resolve.
● Interface with programmers as needed and notify leadership of any system difficulties.
● Communicate with internal contacts, insurance companies and patients to achieve program goals.
● Responsible for any designated assignments from leadership.
● Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended ( “HIPAA” ).
● Ensure that the team is up to date on program requirements and procedures.
● Receive and effectively route program referrals/prescriptions.
● Managing exception reporting.
● Maintain tracking document and crosscheck to ensure platform/tracking document accuracy.
JANUARY 2017 - JUNE 2018
TPS Pharmacy, Trevose, PA - Pharmacy Tech
● Handled filling and re-filling of prescriptions for patients daily.
● Communicated with doctor's office and obtained approval from pharmacist with regard to patient prescriptions.
● Often assisted patient with minor questions regarding prescriptions. 2
DECEMBER 2005 - JUNE 2016
Abbott Diabetes Care, Langhorne, PA - Associate Medical Coordinator
● Responsible for high-level customer service delivery for both users and consumers of the Abbott Blood Glucose Monitoring Systems and its associated products.
● Provide general marketing and product information regarding ordering, pricing and availability of the Abbott product.
● Answer telephone inquiries from consumers and/ or users of the Abbott devices regarding proper set up and operation as well as inquiries on Co-Pilot software.
● Contact an Abbott Sales Representative when a call/email requires from a pharmacy.
● Make determination if an entire replacement unit is required and process replacement orders when necessary.
Education
JUNE 1992
Walton High School - Diploma achieved.
Skills
Microsoft Word 2002, Excel, Heavy typing and fluent in Spanish and English.
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