Customer Service Specialist with Tech Experience

Elijah Manning

Stanton, KY ***** +1-606-***-**** ***********@*****.***

Professional Summary

Adaptable and customer-focused professional with experience in customer service, security, and telecommunications. Demonstrated ability to resolve customer issues, ensure safety in high-responsibility environments, and perform technical installations. Skilled in active listening, process improvement, and team guidance. Certified in CPR, AED, and BLS, with a commitment to delivering exceptional service and operational excellence. Work Experience

Customer Service Representative

Circle K Mount Sterling, KY

November 2024

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information, increasing customer trust

• Built rapport with customers through active listening, empathy, and personalized interactions, resulting in improved customer satisfaction

• Identified opportunities for process improvement based on common customer inquiries or pain points, streamlining service delivery

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends, ensuring up-to-date service

• Upsold additional products or services to customers based on their needs and preferences, contributing to increased sales

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Security Officer

Adkins Property Management, LLC Lexington, KY

January 2024 to April 2024

• Served as first point of contact at assigned sites, offering a welcoming presence and assistance to residents in gated communities, enhancing resident satisfaction

Telecommunications Equipment Installer II

KGPCo/Circet USA Knoxville, TN

February 2023 to January 2024

• Installed Netcloud projects and performed outside plant installation, conexus removals, hot splicing, labeling, and essential telecom tasks, ensuring project completion

• Executed grounding, lacing cable, and other technical procedures, maintaining high safety and quality standards Telecommunications Equipment Installer II

C4 Technical Services Lexington, KY

November 2022 to February 2023

• Contracted for KGPCO installing Netcloud projects, including ironwork, fiber, Cat V and Cat VI installation, and mounting cabinets, ensuring reliable infrastructure

• Guided new hires on installation procedures, supporting team development and project efficiency Correctional Officer

Blackburn Correctional Complex Lexington, KY

March 2022 to September 2022

• Provided safety and security to the state's largest male minimum security prison and acted as a first responder during crises and emergencies, ensuring facility stability

• Maintained certifications with Glock 23, Remington 870, O.C. Spray, CPR, AED, and BLS to uphold security and emergency response standards

Volunteer

The Island of Misfit Animals Stanton, KY

November 2021 to January 2022

• Cared for senior and special needs animals in a sanctuary environment, improving animal welfare and quality of life Telecommunications Technician

Spartan Technical Services Murfreesboro, TN

August 2021 to November 2021

Telecommunications Technician

Strategic Direct Solutions Omaha, NE

May 2021 to August 2021

Security Officer

CK Tactical Security Winchester, KY

January 2021 to May 2021

Gunsmith's Apprentice

JDM Gunsmithing Lexington, KY

October 2020 to January 2021

Telecommunications Technician

TTI Kentucky

November 2019 to March 2020

Barista

Starbucks

June 2019 to November 2019

• Prepared and served specialty handcrafted coffee and drinks, provided bar service, managed drive-through, delivered customer service, handled cashier duties, and performed maintenance, ensuring high-quality guest experiences Sales Associate

Lowes Home Improvement

February 2019 to June 2019

• Provided customer support and sales floor assistance, organized and placed inventory to optimize product accessibility

• Reason for leaving - Better advancement and pay opportunities 25U Signal Support System Specialist

Army National Guard

August 2018 to February 2019

• Reason for leaving - Entry Level Discharge for Medical Reasons Associate

The Kentucky Reptile Zoo

January 2017 to November 2018

• Provided customer service, operated cashier, performed outdoor maintenance, led tours, and handled janitorial duties to support daily operations

• Reason for leaving - Enlisted in US Army National Guard Gunsmith's Apprentice

JDM Gunsmithing

Education

Business Administration (College)

University of the People Remote

November 2024 to Present

Working toward an associate's in business administration. High school diploma

Powell County High School

February 2018 to May 2018

High School Diploma

Powell County High School

January 2018

Skills

Supervising experience Inventory control Management Cash handling Writing Skills Barista experience Telecommunication Barista Experience Communication skills Computer skills Cashiering Hot splicing Cash register Leadership Organizational skills English Customer service Sales Product upselling Emergency response Coffee experience Janitorial experience Microsoft Word POS Cleaning Coffee Experience Cabling Business management Volunteer management Google Suite Military Microsoft Office Stocking Maintenance Cashier Cash Handling Data entry Sales support Fiber optic installation CPR certification Security Military Service

Private 2, E-2 United States National Guard

Certifications and Licenses

Driver's License

First Aid Certification

AED Certification

March 2024

CPR Certification

March 2024

OC Certification

March 2024

BLS Certification

March 2024

Additional Information

Authorized to work in the US for any employer

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