Customer Service Leader with Hospitality Experience
Resume:
Shelby Sebree
Contact:
*.********@*****.***
Summerville, SC
Education
Campbell County High School 2011 – 2015
Skills
• Customer Relationship Building • Phone
Support • Conflict Resolution • Time
Management • Team Leadership • Problem-
Solving • Adaptability • Technology &
Systems Navigation • Process Improvement
Summary
Motivated and growth-driven professional
with 8+ years of leadership experience in
hospitality and customer-facing
environments. Strong communicator with a
passion for helping others and resolving
issues with clarity and empathy. Currently
developing financial services expertise
through Fidelity’s CRA training program.
Experience Customer Relationship Advocate
(CRA) Fidelity Investments
2025
• Supported clients through inbound calls on
retirement accounts, transactions, and
financial questions. • Built rapport through
active listening and clear communication. •
Assisted customers in navigating Fidelity
tools and completing account actions. •
Strengthened financial knowledge through
structured training and licensing.
Salaried Manager Outback
Steakhouse
2020 – Present
• Lead and motivate service teams to
deliver excellent customer experiences. •
Manage labor, food, and beverage costs with
accurate scheduling and inventory. • Resolve
customer issues through calm
communication and service recovery. •
Support business growth through local
marketing and data-based decisions.
Assistant Manager Outback
Steakhouse
2018 – 2020
• Coached FOH teams and balanced daily
operations. • Handled escalated guest
concerns and ensured smooth service flow. •
Completed tip reporting, server checkouts,
and shift paperwork.
Contact this candidate