Bilingual Customer Support Specialist in Tech Operations

ASEMA HUSAIN

WORK EXPERIENCE

Employment gap: September 2024- till now- Laid off

Adecco March 2023 - August 2024

Customer support representative

Provide bilingual customer support (English and Spanish) through various channels, including phone, email, and chat, ensuring accurate information delivery regarding products and services.

Accurately input and update data into the system while ensuring completeness and consistency.

Identify, address, and resolve customer issues efficiently, escalating complex cases to the appropriate department or supervisor as needed.

Assist customers with order placement, modifications, and cancellations, ensuring timely and accurate processing of all transactions.

Educate customers on product features and services, including troubleshooting common issues and sharing best practices for optimal use.

Maintain detailed records of customer interactions in the CRM system, track feedback, and contribute to continuous improvement initiatives based on customer insights.

Employment gap: November 2022- February 2023- It was a temporary position.

BRAVENS INC April 2022 - October 2022

Global Immigration- IT Infosys Ltd.

Perform data entry tasks including cap filing, uploading, scanning, and updating trackers while maintaining accuracy and analyzing employee details for errors.

Communicate with employees for further information, email respective details, and conduct research for the latest updates to employee records.

Review all approvals and filings to stay current with any changes and oversee team member work to ensure quality and compliance with guidelines.

Generate and disseminate comprehensive reports on team performance and verify entered data by reviewing and correcting inaccuracies as needed for quality assurance.

Provide quality customer service, including interacting with clients, addressing inquiries and concerns, while also handling administrative tasks such as photocopying, faxing, scanning documents, and retrieving files as assigned.

Texas Flooring Services (Cornerstone staffing) September 2021 - February 2022

Account assistant

Manage work orders by processing 100-200 orders daily and updating customer information accurately.

Conduct data entry tasks with a strong focus on accuracy, ensuring error correction and analysis during order processing.

Facilitate file completion and maintain organized records as part of administrative support for the accounting manager.

Print relevant documents and assist in the review of orders to identify and rectify any discrepancies or errors.

Collaborate with team members to enhance workflow efficiency and improve order processing timelines.

LTCG (Aerotek) November 2019 - June 2020

Indexing Technician

Analyze claim paperwork to ensure accurate processing and routing to the appropriate department.

Maintain adherence to claim deadlines while managing multiple claims efficiently.

Conduct thorough research related to claim issues to facilitate informed decision-making.

Perform backend administrative tasks focused on analyzing and verifying the completeness of claim submissions.

Collaborate with stakeholders to resolve discrepancies and ensure timely processing of claims.

Tata Consultancy Services (Aerotek) February 2019 - September 2019

Claims Processor

Follow established procedures for claims decisions to accurately set up and process claims.

Attach all relevant research paperwork to support claim submissions and ensure completeness.

Administer claims by overseeing their progression through each stage of the processing workflow.

Process and set up 40-55 claims daily, ensuring timely and accurate handling of each case.

Conduct thorough research as needed to support the setup and administration of claims efficiently.

Employment Gap: August 2018 to January 2019- She moved to a different city.

Kroger February 2018 – July 2018

Frontend/ Custumer Service

Process customer transactions accurately and efficiently, including check cashing, payment processing, and lottery ticket sales.

Provide excellent customer service, addressing inquiries and resolving issues promptly and professionally, escalating complex cases appropriately.

Handle cash handling and self-checkout operations adhering to all security and procedural guidelines.

Process refunds and returns accurately, ensuring proper documentation and compliance with company policies.

Perform data entry tasks with high accuracy and attention to detail.

EDUCATION

Osmania University

1994- 1997

Bachelor’s in science

SKILLS

Data Entry

Customer Service Representative

Claim Processing

Scanning

Payment Processing

Microsoft Office(Word, Excel, PowerPoint, Outlook, Teams)

She has 3+ years of experience in data entry, uploading, scanning, claim processing, Payment processing, etc

Perform data entry tasks, including filing, uploading, and updating trackers while ensuring accuracy.

Maintain customer interaction records in the CRM, track feedback, and support improvement initiatives.

Analyze claim paperwork to ensure accurate processing and routing to the appropriate department.

Accurately process customer transactions, including check cashing, payments.

Asema is available to work Sun-Thurs (3pm-11:30pm) and local to Irving, Texas Office.

Contact this candidate