Two-Contact Front Desk Professional with Cash Handling

Joyce Faulkner

340-***-**** ***************@*****.*** Bryn Mawr, PA 19010

PROFESSIONAL SUMMARY

Dedicated professional with extensive experience in customer service and administrative support. Known for strong attention to detail and effective problem-solving abilities, ready to contribute to a dynamic team environment. Which will afford me growth and advancement.

SKILLS

Teamwork and collaboration Store cleaning Cash handling Reliability and punctuality Relationship building Problem-solving Charting expertise Understanding medical procedures Medical terminology knowledge Understand mobility assistance needs Front desk operations EXPERIENCE

CASHIER ASSISTANT, Wayne, PA

Wawa, February 2025-Present

• Assisted with opening and closing procedures.

• Maintained accuracy of all transactions by properly handling cash, checks, and credit cards.

• Developed strong customer service skills by assisting customers with their purchases.

• Followed proper cash handling procedures at all times when accepting payment from customers.

• Kept cash register area clean and organized by sanitizing belts and emptying trash cans.

• Handled customer complaints calmly and professionally while following established procedures. PAYMENT POSTING SPECIALIST, Upland, PA

Prospect Health Access Network LLC, May 2017-May 2025

• Prepared monthly financial statements detailing the status of accounts receivable collections activity.

• Efficiently posted payments and adjustments to patient accounts, ensuring accuracy of data entry.

• Developed a comprehensive understanding of the various payer contracts and reimbursement models.

• Ensured that all payments were properly applied according to contractual agreements with each payer.

• Provided guidance and training on best practices when posting payments to patient accounts. Demonstrated excellent customer service skills while interacting with patients and their families in resolving payment issues.

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CHARGE ENTRY SPECIALIST, Chester, PA

Crozer Keystone Health Network, February 2016-April 2017

• Resolved customer inquiries promptly while providing exceptional customer service.

• Created and maintained detailed reports regarding charge entry activities and discrepancies.

• Responded quickly and efficiently to changes within the billing process or workflow updates.

• Proficiently managed a high volume of data entry in a timely manner while maintaining accuracy. ADMINISTRATIVE MEDICAL ASSISTANT/BILLING CODER, St. Thomas, Virgin Islands Caricare Family Health Services LLC, March 2009-August 2015 Demonstrated strong interpersonal communication abilities while interacting with patients, co-workers, and physicians.

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• Maintained strict confidentiality when handling sensitive information related to patients' medical histories.

• Utilized excellent organizational skills to manage multiple tasks efficiently and effectively. Accurately scheduled appointments, managed patient records, and maintained accurate documentation of patient visits.

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• Successfully completed all assigned tasks accurately and within established deadlines.

• Verified insurance coverage prior to each appointment or procedure; followed up on any discrepancies as needed.

• Reviewed all incoming correspondence regarding referrals and authorizations for services rendered by providers.

• Provided education materials to patients on their conditions, medications prescribed, self-care advice.

• Provided exceptional customer service to patients and families in a medical office setting. Performed administrative duties including answering telephones, taking messages, filing paperwork, photocopying documents and preparing mailings.

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Developed positive working relationships with other departments to ensure smooth operations across the organization.

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Greeted visitors warmly upon arrival in the office or clinic area ensuring they were provided with assistance in a courteous manner.

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• Processed insurance claims and handled billing inquiries from clients in a timely manner.

• Scheduled patient appointments, tests, and procedures in computerized scheduling system.

• Used EMR software to manage patient records and files. ADMINISTRATIVE ASSISTANT/RAMP AGENT, St.Thomas, Virgin Islands Aircraft Ground Services Inc., February 2005-October 2011

• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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Provided administrative support to management staff, including scheduling meetings and preparing agendas, taking minutes, and maintaining records.

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• Process all new employees

• Issue incoming test to mew applicants

• Complete Quarterly Report for US. Custom & Border Protection Security

• Prepare monthly bill for payments

EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN ASSOCIATE MEICAL BILLING SPECIALIST, Florida Ultunate Medical Academy, May 2015

ASSOCIATE IN SCIENCE (A.S.) IN CCMA, Virgin Islands Allied Health Vocational Technical, June 2011

CNA, Virgin Islands

Massac's Nursing Agency, June 2002

CERTIFICATIONS

• Certified Billing and Coding Specialist Z5E4R6T6 • Certified Clinical Medical Assistant M7S2P8W5

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