Customer Service Specialist with 21 Years Experience

Crystal Cooper

*************@*****.*** 225-***-**** Baton Rouge, LA

SUMMARY

Seeking Customer Service Representative role with 21 years of experience in customer service and support. Proven track record in managing customer inquiries, resolving issues efficiently, and enhancing customer satisfaction as a key team member. Skilled in conflict resolution, data entry, and communication, with experience in virtual call centers and customer service supervision.

WORK EXPERIENCE

Legion Claims Baton Rouge, LA

Remote Document Specialist Apr 2022 - Dec 2025

•Entered and updated customer and account information accurately by compiling, sorting, and prioritizing source data for computer entry.

•Reviewed and resolved data deficiencies through standard procedures or escalated incomplete documents to team leadership for resolution.

•Verified and corrected customer and account data entries, ensuring accuracy by combining information from multiple systems and purging duplicates.

•Secured database integrity by conducting regular backups and testing system changes and upgrades with new data entries.

•Supported assigned teams in ensuring compliance with U.S. product regulatory and trade compliance laws.

•Maintained and updated product databases and compliance entry forms.

•Worked extensively with internal databases ensuring data integrity and records.

•Demonstrated strong computer proficiency using Excel, word processing, and other database systems.

•Demonstrated excellent communication skills and extraordinary attention to detail and commitment to accuracy.

•Resolved practical issues and demonstrated consistent ability to work independently, manage repetitive tasks, and resolve practical issues.

Amazon Flex / Sparkhound Wal-Mart Baton Rouge, LA

Delivery Driver/Customer Service Representative Aug 2020 - Apr 2022

•Conducted pickups and deliveries while ensuring adherence to safety protocols and timely arrivals, contributing to efficient logistics operations.

•Managed vehicle maintenance, including fueling, cleaning, and inspections, to ensure optimal performance and compliance with safety standards.

•Communicated effectively with dispatch and management to relay schedule requirements and equipment needs, ensuring smooth operations and addressing issues promptly.

•Accurately documented and verified delivery and pickup details through digital and paper records, ensuring transparency and accountability in service operations.

Cox Communications / Cox Enterprises Baton Rouge, LA

Virtual Call Center Customer Service Experience Associate Apr 2018 - Sep 2020

•Provided real-time troubleshooting support, assisting customers in operating and understanding equipment, including password changes and DVR setup.

•Resolved customer issues on the first call, minimizing the need for call transfers and enhancing overall customer satisfaction.

•Delivered high-quality service by offering solutions that prioritized and exceeded customer expectations.

Straunzhae's Properties & Telecommunications Service Baton Rouge, LA

Customer Service Supervisor Mar 2016 - Apr 2018

•Managed clerical and administrative tasks, including answering multi-line telephones, processing mail correspondence, and scheduling appointments to support efficient office operations.

•Reviewed and produced detailed invoices and work orders for maintenance, while also issuing applications and screening potential tenants to ensure a seamless tenant acquisition process.

•Addressed and resolved customer inquiries and complaints via telephone and email, ensuring effective communication and maintaining customer satisfaction.

C & C Answering Service Metairie, LA

Data Entry and Customer Service Representative Jan 2011 - Feb 2016

•Managed and directed incoming calls using multi-line communication devices, ensuring prompt and courteous assistance to callers by addressing inquiries and transferring to appropriate departments.

•Maintained comprehensive records of caller details and communications, and prepared detailed monthly reports to support organizational efficiency and communication.

•Executed clerical tasks including proofreading, scheduling appointments, and coordinating employee shifts to streamline operational workflows.

Shop NBC Baton Rouge, LA

Inbound Customer Service Specialist Jan 2004 - Dec 2010

•Responded to and efficiently resolved a high volume of customer inquiries, consistently achieving goals in a quota-driven call center environment.

•Utilized multiple support applications to enhance customer satisfaction, contributing to increased customer loyalty and positive service reputation.

•Demonstrated effective communication and problem-solving skills, providing timely resolutions and up-selling opportunities to enhance customer experience.

EDUCATION

~ University of Phoenix

Bachelors Degree,

Industrial & Organizational Psychology

~ Southern University and A&M College Bachelor's Degree,

Elementary/Special Education

Baton Rouge, LA Dec 1995

~ Southern University Laboratory High School Diploma, General Studies

Baton Rouge, LA May 1990

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