Office Operations and Customer Service Leader

Dawn McNair

BROOKLYN ***** 347-***-****

****.********@*****.***

SKILLS

• Organizational leadership

• Scheduling and calendar management

• Training and coaching

• Excellent communication

• Scheduling coordination

• Customer relations

• Organizational skills

• Data entry

• Office management

• Multitasking and organization

WORK

HISTORY

OFFICE SERVICES SUPERVISOR 09/2015 to 11/2022

Jones Lang LaSalle Americas New York, NY

• Supervised daily office operations, ensuring efficient workflow and resource allocation.

• Developed and implemented office procedures to enhance productivity and streamline processes.

• Updated reports, managed accounts, and generated reports for company database. RECEPTIONIST 12/2012 to 08/2013

The Millennium Group International LLC New York, NY

• Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.

• Trained new staff in office protocols and customer interaction techniques to ensure consistent service standards.

• Handled multi-line phone systems, providing prompt responses to inquiries and directing calls appropriately.

CUSTOMER SERVICE ASSOCIATE 12/1999 to 06/2010

Pitney Bowes Management Services New York, NY

• Assisted customers with product troubleshooting, enhancing user experience and satisfaction levels.

• Processed service requests efficiently using CRM software to track and manage customer interactions.

• Collaborated with team members to streamline processes, improving overall operational efficiency.

• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions. EDUCATION

High School Diploma 01/1989

. #HRJ#948b64aa-e550-4153-92a6-b1c5ad254a42# Pacific High School, Brooklyn, NY D M

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