Product & Service Delivery Leader for IT Managed Services

DANIEL D. BEAN

***********@*****.*** 314-***-****

Marshfield, WI 54449 Linkedin Profile

Product & Service Delivery Leader (Managed Services Mainframe Cloud) with deep experience delivering IT services and customer-facing solutions (managed services, cloud, and mainframe). Skilled at translating business objectives into executable roadmaps and delivery plans, aligning cross-functional teams, and communicating status/risks to executives. Core Competencies:

• Program delivery: scope, schedule, dependencies, milestones

• Stakeholder management: executive reporting, customer communications, steering committees

• Methods: ITIL, Agile/Scrum, Lean, OKRs, RAID, QBR governance

• Tools: Jira, Salesforce, ServiceNow, MS Project, Confluence, SharePoint

• Service management: SLAs/OLAs, ITIL practices, incident/problem/change alignment

• Technical domains: cloud fundamentals (AWS), managed hosting, mainframe & data resiliency

• Go-to-market enablement: positioning, launch planning, sales enablement, value messaging EXPERIENCE

Ensono, LLC., Downers Grove, IL 2023-2026

Senior Product Manager – Mainframe Managed Services Lead strategy and execution for Mainframe Managed Services, translating market/customer needs into a prioritized roadmap and delivery plan aligned to revenue, adoption, and operational readiness.

• Owned roadmap and customer-facing service requirements for Data Resiliency (Safeguarded Copy, LWORM) and Mainframe managed services (Multi-Tenancy), translating customer needs into requirements, success metrics, and release milestones that improved delivery predictability and operational readiness.

InterVision, Chesterfield, MO 2019-2022

Client Service Manager / Technical Account Manager Partnered with enterprise customers to translate business outcomes into IT service strategy; orchestrated cross-functional delivery teams to execute operational plans and drive service improvements.

• Led recurring customer engagement forums including QBRs, service reviews, and executive escalations, acting as a trusted customer advocate to accelerate issue resolution resulting in 55% overall reduction in Incidents.

Sungard Availability Services, Wayne, PA 2016-2018 Product Manager – Application Services

Owned strategy, roadmap, P&L performance, and feature definition for Application Services, with a focus on mainframe and database offerings. Articulated business value and product intent to align engineering and delivery teams around priorities and outcomes.

• Defined a go-forward strategy and partner ecosystem for z-Series mainframe and distributed database services, aligning investment to company goals and exceeding financial expectations. CenturyLink, Town and Country, MO 2011-2016

Lead Product Manager (2013-2016)

Owned a portfolio of Managed Hosting and cloud products, defining positioning and value propositions, coordinating product launches, and leading customer migrations from legacy cloud platforms to next- generation offerings.

• Improved time-to-value for product enhancements by applying Agile/Lean practices to prioritize backlogs with Product Owners/Scrum teams and deliver releases through Jira. Capacity Manager (2011-2013)

Managed colocation space and power capacity across 45+ North American data centers, using AutoCAD and StruxureWare to track utilization, plan allocations, and maintain accurate client and facility records.

314-***-**** Daniel Bean Page 2

• Enabled faster, higher-confidence sales proposals by partnering with Global Sales to validate facility feasibility in Salesforce and confirm power/space availability for customer solutions. MasterCard Worldwide St. Louis, MO 2008–2010

Senior Project Manager – Fraud Prevention

Managed client relationships and change implementations on multiple fraud prevention platforms. Collaborated with internal business partners to identify card information and set fraud prevention rules for each client.

• Improved delivery predictability for client change initiatives and implemented process improvements that reduced end-to-end implementation timelines by 70%. SAVVIS Communications, Town and Country, MO 2002 – 2008 Manager – Strategic Client Order Representatives

Managed a team of 5–15 project coordinators to implement colocation, managed hosting, and network installations for Strategic/Top 100 clients; set daily priorities and ensured on-time, high-quality delivery.

• Improved delivery consistency and accelerated onboarding by creating implementation playbooks and standard operating procedures that standardized execution and reduced repeat issues. ADDITIONAL EXPERIENCE

Bridge Information Systems – Reuters America, Creve Coeur, MO Technical Account Manager Technical Support Representative EDUCATION

Bachelor of Arts, Business Management, Westminster College, Fulton, MO Associate of Fine Arts, Pre-Engineering, Jefferson Community College, Hillsboro, MO PROFESSIONAL DEVELOPMENT

IBM Champion – 2025 & 2026

AWS Certified Cloud Practitioner

ITIL Foundation Certification in IT Service Management Pragmatic Marketing Level 3 Certification

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