Associate Customer Service Representative

Keyonna Gaines

346-***-****, *****************@*****.***, www.linkedin.com/in/keyonna-gaines-825112296

OBJECTIVE Emerging Health Science professional seeking a position with a healthcare or health-related

organization to utilize my education, leadership, and community service experience to

support public health goals, patient well-being, and healthcare innovation.

EDUCATION

Sam Houston State University Huntsville, TX

Bachelor of Science in Health Science December 2025 Overall

GPA:3.34

San Jacinto College Houston, TX

Associates of Arts May 2023 GPA:3.31

Coursework: Health Education, Communications in Health, Public Health Practices

EXPERIENCE

Auxiliary Services, Sam Houston State University Huntsville, TX

Student Assistant January 2025-July 2025

Oversee daily operations of the Bearkat Bundle program, ensuring efficient support and service to students.

Act as the main point of contact for inquiries via phone and email, providing timely and professional

assistance. Diagnose and resolve vending machine issues, liaising with vendors and university partners to

maintain functionality. Maintain accurate documentation and clear communication to uphold high customer

satisfaction

University Advancement, Sam Houston State University Huntsville, TX

Student Assistant September- December 2024

Welcome guests and handled incoming calls with professionalism and care. Created a positive first impression

and maintained a high standard of customer service. Delivered administrative support at the front desk,

ensuring an organized and friendly office environment.

RICOH Services (Kat Post), Sam Houston State University Huntsville, TX

Student Assistant August- December 2025

Delivered and sorted incoming mail and packages in an efficient and organized manner while operating mail

processing machines to ensure accurate distribution. Provided excellent customer service by assisting

individuals with picking up their packages and answering questions as needed. Ensured all mail was delivered

to the correct campus-designated locations in a timely manner. Maintained accurate records by checking all

mail and packages in and out of the system to support proper tracking and accountability.

Chick-Fil-A Houston, TX

Day time Worker January 2025- Present

During my daytime shift at Chick-fil-A, I provide excellent customer service by taking orders, preparing food,

and ensuring each guest has a positive dining experience. I work efficiently in a fast-paced environment,

maintaining cleanliness and organization throughout the workspace. I also handle deliveries, ensuring orders

are accurate, properly packaged, and delivered in a timely manner. Additionally, I assist with restocking,

teamwork, and supporting daily operations to help the restaurant run smoothly.

SKILLS

Competent in Microsoft Office Suite Effective patient-centered Public Speaking

and Google Workspace Time Management Collaboration Fluent English

Problem-Solving

HONORS & ACTIVITIES

Member of the National Honor Society (2023?Present)

Press & Publicity Chair, NAACP (2024?2025)

Historian, NPHC (2024?2025)

Keyonna Gaines

346-***-****, *****************@*****.***, www.linkedin.com/in/keyonna-gaines-825112296

First Vice President and Historian, Zeta Phi Beta Sorority, Inc. (2024-2025)

Dean?s List, Fall 2023

MLK Day of Service Volunteer (2023?2025)

BAPI Participant, Sam Houston State University (2024?2025)

Volunteer, Woodlands Arts Council via Zeta Phi Beta Sorority, Inc. (2024)

Participant, Breast Cancer Awareness Cards initiative (2024)

Contributor, Hygiene Drive (2024?Present)

Contributor, School Supply Drive (2024?Present)

Participant, St. Jude Walk (2024?Present)

Participant, March of Dimes (2025)

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