solutions analyst

SAMUEL SARPONG

New Jersey, NJ 646-***-**** ************@*****.***

linkedin.com/in/samuel-sarpong-670183243

Business Systems/Solutions Analyst Process Automation Vulnerability Management

PROFESSIONAL SUMMARY

Results-driven Business/Solutions Analyst with 8+ years of experience optimizing business operations through process automation, systems integration, and cross-functional alignment in highly regulated financial environments. Proven track record of translating complex business requirements into scalable technical solutions at Fortune 500 companies.

CORE COMPETENCIES

Analysis & Strategy

Tools & Platforms

Soft Skills

Requirements Gathering

Business Process Automation

Gap Analysis & Feasibility

Workflow Optimization

Regulatory Compliance

Incident Management

Jira & Confluence

SharePoint & Microsoft 365

Lucidchart & Draw.io

Resolve Portal

Excel (Advanced)

Stakeholder Engagement

Cross-Functional Leadership

Analytical Problem-Solving

Solution-Oriented Mindset

Detail-Oriented Execution

Agile & Scrum Practices

PROFESSIONAL EXPERIENCE

Broadridge Financial Solutions, Newark, NJ Jan 2023 Present

Business Systems Analyst/Solutions Analyst

Develop and maintain detailed process models, workflow diagrams, and system documentation to support ongoing business operations and system enhancements.

Collaborate with vendors and internal teams to ensure seamless systems integration and alignment with business objectives.

Collaborate with stakeholders across operations, compliance, and technology teams to gather, analyze, and document business and system requirements for enterprise initiatives.

Develop detailed process flows, workflow diagrams, business requirement documents (BRDs), and functional specifications to support system enhancements and operational improvements.

Manage multiple concurrent projects while ensuring timely delivery of requirements, stakeholder updates, and project documentation.

Analyze system performance data and operational trends to identify process improvement opportunities and recommend scalable business solutions.

Partner with internal technology teams and third-party vendors to support systems integration efforts and ensure alignment with business objectives.

Conduct risk assessments and assist with mitigation planning to reduce operational and project-related risks.

Support leadership decision-making through reporting, analysis, and presentation of actionable insights.

American Express, New York, NY Jul 2019 Jan 2023

Business Analyst

Led requirements gathering and documentation across multiple business units including finance, operations, and risk.

Facilitated stakeholder workshops to define business needs, develop user stories, and align on project scope.

Supported 10+ concurrent initiatives by managing requirements lifecycle, validation, and stakeholder communication.

Conducted gap analysis and process redesign, improving operational efficiency and reducing workflow bottlenecks.

Created and maintained traceability matrices to ensure alignment between business requirements and delivered solutions.

Partnered with QA teams to execute UAT, ensuring solutions met functional and compliance requirements.

Delivered reporting and analysis to support executive decision-making and performance tracking.

Navy Federal Credit Union, New York, NY Jul 2017 Jul 2019

Business Analyst

Collaborated with banking stakeholders across operations, compliance, and IT to gather and document system requirements.

Developed process models, journey maps, and workflow documentation to improve customer and operational processes.

Maintained Requirements Traceability Matrix (RTM) to support audit readiness and regulatory compliance.

Supported risk management efforts by identifying potential project risks and recommending mitigation strategies.

Assisted in vendor coordination and system implementation activities to ensure successful project delivery.

Refined user stories and acceptance criteria, improving clarity and development efficiency.

EDUCATION

Bachelor of Science, Information Technology 2022

Arizona State University

Bachelor of Science, Business Administration Logistics & Supply Chain Management 2013

Kwame Nkrumah University of Science and Technology

CERTIFICATIONS

CompTIA Security+ Certified Scrum Master (CSM)

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