Customer Service & Call Center Specialist 5+ Years Experience

Call Center Specialist Customer Service Professional Healthcare Support Specialist Bellflower, California

Phone: 562-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Results-driven Customer Service and Call Center Professional with over 5 years of combined experience in customer service, healthcare support, call center operations, and team leadership. Experienced in handling high-volume inbound and outbound calls, resolving customer concerns, scheduling appointments, maintaining accurate records, and providing exceptional customer experiences. Strong communication, problem-solving, and data-entry skills with a proven ability to work independently in remote environments while maintaining productivity and professionalism. CORE QUALIFICATIONS

Inbound & Outbound Call Management, Customer Service Excellence, Complaint Resolution, Data Entry & Documentation, Appointment Scheduling, Customer Retention, CRM & Database Systems, Microsoft Office Suite, Google Workspace, Active Listening & Communication, Conflict Resolution, Remote Work Productivity, Time Management, Team Leadership, Multitasking, Problem Solving. PROFESSIONAL EXPERIENCE

Certified Nursing Assistant (CNA) – California 2023–Present Provide exceptional customer and patient support, maintain records, communicate with healthcare teams, and resolve concerns professionally.

Remote Call Center Specialist – Comprehensive Care Facility, California 2021–To Date Handled high-volume inbound/outbound calls, scheduled appointments, maintained HIPAA compliance, updated databases, followed up with customers, and resolved concerns while maintaining excellent service standards.

Team Leader / Customer Service Coordinator – Various Organizations 2020–Present Supervised teams, handled inquiries, resolved complaints, scheduled appointments, maintained reports, and trained team members.

Event Coordinator & Entertainment Professional

Coordinated bookings, customer communications, event logistics, and vendor/client relations. EDUCATION

Respiratory Therapy Program (In Progress)

Certified Nursing Assistant (California State Approved Program) High School Diploma

CERTIFICATIONS

Certified Nursing Assistant (CNA)

Basic Life Support (BLS)

CPR Certified

TECHNICAL SKILLS

Microsoft Word, Excel, Outlook, Google Docs, Google Sheets, Google Meet, Zoom, Email Management, Internet Research, Data Entry Systems, CRM Platforms, Electronic Health Records

(EHR), Scheduling Software.

REMOTE WORK QUALIFICATIONS

Dedicated home office environment, reliable high-speed internet, remote communication experience, confidentiality, independent work capability, flexible schedule. KEY ACHIEVEMENTS

• 2 years of Remote Call Center experience in a healthcare environment.

• 5+ years combined experience in customer service, healthcare support, and leadership.

• Extensive experience handling inbound and outbound communications.

• Strong HIPAA and confidentiality knowledge.

REFERENCES

Available Upon Request

Contact this candidate