Service Advisor

William H. Carter

[****************@*****.***] +1-248-***-**** linkedin:

[ ] [Detroit, Michigan]

linkedin.com/in/william-carter-789928224

PROFESSIONAL SUMMARY

Recent Bachelor of Science in Criminal Justice graduate with Legal Studies &

Policing/Corrections Certificates, transitioning into Human Resources. Combines

expertise in employment law, conflict resolution, and policy compliance with strong

interpersonal skills to support HR functions such as employee relations, recruitment,

and workplace compliance.

EDUCATION

Indiana Tech ? Fort Wayne, IN?

Bachelor of Science in Criminal Justice Graduated: May 2025

Certificates: Legal Studies, Policing & Corrections

Relevant Coursework: Employment Law, Ethics & Criminal Justice, Mediation &

Conflict Resolution, Organizational Behavior

Key Skills: Policy Analysis, Regulatory Compliance, Dispute Resolution, Record

Management

RELEVANT SKILLS

HR Compliance ? Knowledge of employment laws (via Legal Studies) & workplace

regulations

Conflict Resolution ? De-escalation training from policing/corrections studies

Communication ? Clear, professional interactions (written/verbal) with diverse groups

Data & Records Management ? Handled sensitive case files (similar to HR

documentation)

Team Collaboration ? Group projects, role-playing scenarios in criminal justice

programs.

WORK EXPERIENCE

Totally Tea? ? ? ? ? ? ? ? Novi Michigan

Employee ? ? ? ? ? ? ? ? March 2021- August 2021

Resolved client disputes using active listening, reducing complaints by 30%.

Trained 5+ new team members on protocols, improving onboarding efficiency.

Cutco? ? ? ? ? ? ? ? ? Novi Michigan

Vector Marketing ? ? ? ? ? ? ? June 2022- August 2022

Time Management & Scheduling: Demonstrated exceptional time management

by balancing 25+ weekly client appointments, 10+ sales demonstrations, and

follow-up communications?achieving a 90% on-time rate for meetings while

exceeding quarterly sales goals by 15%.

Training & Interpersonal Skills: Successfully completed Cutco?s rigorous sales

training program, mastering product knowledge and consultative selling

techniques

Detroit?s Got Talent Performance Hall

Assistant ? ? ? ? ? ? ? ? Detroit Michigan ? ?

? ? ? ? ? ? ? ? ? May 2023- August 2023

Maintained accurate records for 50+ cases, ensuring compliance with

organizational standards.

Amazon? ? ? ? ? ? ? ? Wixom Michigan ? ?

Associate? ? ? ? ? ? ? June 2024- September 2024

Collaborated with cross-functional teams to task, enhancing workflow

coordination.

Audited reports/data for accuracy, aligning with company policy/law.

PROJECTS OR VOLUNTEER WORK

Workplace Policy Analysis Project Indiana Tech 2024

Researched and compared corporate HR policies to state/federal employment

laws.

Presented findings on improving fairness in hiring practices.

CERTIFICATIONS

aPHR ("In Progress" )

Legal Studies Certificate (Indiana Tech)

Policing & Corrections Certificate (Indiana Tech)

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