Travel Consulting Operations Specialist
Resume:
FAITH RAMAILA
CONTACT
************@*****.***
Road, Ormonde, Johannesburg
South,2091
SKILLS
Excellent written and verbal
communication skills
Great email and telephone
etiquette
Strong operations and industry
capabilities, with the ability to
multitask, prioritize, and perform
effectively in a demanding, fast-
paced environment.
Excellent leadership/managerial
skills, emotionally intelligent and
discreet
Great planning and organizational
skills
Ability to work under pressure
and meet deadlines.
Great customer service skills and
very helpful
Computer literate/Proficient in
Microsoft Office - Outlook, Excel,
and Word
Tools & Technology - Nextour,
Lemax, Trello, Teams, Slack,
Zoom, WETU & Google
Workspace.
Excellent interpersonal skills
Great time management
Strong numerical skills
Ability to read and interpret
contracts
PERSONAL ATTRIBUTES: Highly
dependable with strong accuracy
and deadline focus - Team player
who thrives in a collaborative
environment - Calm under
pressure with a solution-oriented
mindset - Quick learner with
adaptability to new challenges -
Strong customer service
orientation
August
2025 -
Present
July 2024
- May
2025
OBJECTIVE
My Career Objective Is To Exceed The Organization's Expectations And Turn Clients' Travel Dreams Into A Reality. I Thrive To Excel And To Become The Best Professional That South Africa Has Ever Produced.
EXPERIENCE
Operations Consultant
Akilanga DMC & Events
Fully accountable of given files, suppliers and
clients - Nextour, software for making
reservations.
Invoicing and billing of services
Reading and interpreting supplier contracts.
Negotiate supplier net rates and promotions.
Booking hotels, transfers, flights, car rental,
meals, tour guides and excursions.
Handling FIT/Groups booking requests from A to
Z.
Prepare guide documents as well as travel
documents for clients/tourists.
Monitoring clients and suppliers' invoice
payments on file margins.
Liase with clients in order to offer original
substitutes to improve their requests.
Solve issues while clients are traveling and
inform their agents instantly.
Maintain supplier and client relationships to
ensure smooth operations.
Operations Intern/Shorex Operations Ground
Handler
Amazing Africa
Operations Intern - Worked closely with
Operations Specialists
Booked tours, using Lemax, for international
tourists coming into South Africa.
Liased with suppliers for net rates and to check
for vacant rooms.
Booked accommodations, activities and
transfers.
Compiled itineraries for travel groups.
Read and interpreted supplier contracts.
Shorex Operations Ground Handler - Operated at
different South African harbours (PE, EL, DUR,
RCB, CPT).
Ensured smooth operations by dispatching
Silversea clients onto correct busses that
escorted them to different activities/excursions.
Provided excellent service to the clients.
Coordinated shuttle busses for clients going
from the harbour to nearby shopping centres.
REFERENCE
Thoko Nkosi - Clicks Cresta
Store Manager
Boitshoko Kepadisa - Akilanga
DMC & Events
Senior Tour Consultant
+27 81 714 227
September
2022 -
April 2023
October
2018 -
September
2019
2026
2020
Shop Assistant/Cashier
Clicks Group
Operates at the beauty and fragrance sections
with Clicks beauty advisors
Acquired extensive knowledge about different
fragrances and make-up products.
Provided advice and knowledge on different
make-up and skincare products, as well as
fragrances.
Operated at the point of sales (POS) for
processing card and cash payments.
Packed stock on shelves and investigated any
gaps or irregularities.
Tour Guide
SAB World of Beer
Accompanied tourists inside the World of Beer
museum, relating various facts about South
African Breweries, it's origins and history.
Booked tours telephonically and via email.
Invoicing, cashing up and bar operations.
EDUCATION
Tourist Guiding
Drum Beat Academy
Higher Certificate
Travel and Tourism Management
University of Johannesburg
National Diploma
Contact this candidate