Seasoned Administrative & Customer Service Professional (Remote)
Resume:
KIMBERLY SCHNATTERLY
Toledo, OH *****
**********@*****.***
PROFESSIONAL SUMMARY
Dependable administrative professional with over 30 years of experience providing high-quality customer service, accurate data entry, and confidential record management in medical, billing, and administrative environments. Skilled in handling sensitive information, supporting billing operations, and maintaining strict compliance with HIPAA and organizational policies. Known for strong communication, attention to detail, and reliability across diverse office settings.
CORE SKILLS
• Customer Service & Patient Support
• High-Volume Data Entry
• Medical & Billing Documentation
• HIPAA & Confidentiality Compliance
• Records Management & File Accuracy
• Claims, Invoicing & Payment Processing
• Microsoft Office (Word, Excel, Outlook)
• Communication & Team Collaboration
• Problem-Solving & Task Prioritization
PROFESSIONAL EXPERIENCE
Permit Specialist
Erie Construction LLC – Toledo, OH
Aug 2024 – Feb 2025
• Delivered excellent customer service to contractors, agencies, and utilities.
• Processed permit applications and ensured accurate data entry in tracking systems.
• Verified documentation for compliance while protecting confidential business information.
• Supported invoicing and billing accuracy through consistent record maintenance.
Property Maintenance Coordinator
Robert Half / Tolson Enterprises – Toledo, OH
Aug 2023 – Jul 2024
• Served as primary contact for tenants and vendors, providing prompt support.
• Entered and managed maintenance, work orders, and billing documentation accurately.
• Ensured confidentiality and compliance with vendor and contract requirements.
• Maintained organized digital and paper files to support reporting and audits.
Customer Service / Data Entry Specialist
Yellow Freight – Toledo, OH
Oct 2005 – Jul 2023
• Entered and audited shipment and billing records with high accuracy and attention to detail.
• Provided customer support for billing questions, shipment issues, and documentation needs.
• Trained new staff on data accuracy, confidentiality expectations, and compliance processes.
• Protected financial and shipment information through secure handling practices.
Unit Clerk / Mental Health Assistant
Focus Healthcare of Ohio – Maumee, OH
Aug 2001 – Feb 2003
• Managed patient intake, discharge, and medical documentation in compliance with HIPAA.
• Performed accurate EMR data entry and supported insurance and billing workflows.
• Assisted healthcare staff with patient coordination, communication, and administrative tasks.
• Handled confidential patient information with professionalism and discretion.
Senior Property Manager
Juscot Property Concepts – Toledo, OH
Jan 1996 – Aug 2002
• Provided tenant and owner support with strong customer service communication.
• Entered and maintained payroll, rent, and financial records confidentially.
• Managed sensitive financial data with accuracy and compliance awareness.
• Supported day-to-day operations through organized recordkeeping and issue resolution.
EDUCATION
High School Diploma
Toledo, OH
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