Administrative Assistant with Remote Expertise

HEATHER ARMSTRONG

Arizona, USA 520-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Administrative Assistant with 5+ years of experience providing remote and in-person administrative support, schedule management, and operational coordination. Skilled in calendar and travel arrangements, data entry, report preparation, and maintaining documentation across Microsoft Office and Google Workspace. Known for strong attention to detail, clear communication, and a proactive approach to solving problems and supporting smooth day-to-day operations. CORE SKILLS

• Administrative Support: Remote Administrative Support, Documentation & Process Support, Data Entry & Record Management

• Scheduling & Coordination: Scheduling & Calendar Management, Operations & Workflow Coordination, Inbox & Email Management

• Software & Tools: Microsoft Office & Google Workspace, CRM & Internal Systems

• Time Management: Time Management & Multitasking

• Collaboration & Communication: Virtual Team Collaboration PROFESSIONAL EXPERIENCE

VW Connect Scheduling Coordinator / Administrative Support (Remote) Jul 2020 - May 2025

• Provided remote administrative and operational support for a distributed team, managing schedules, calendars, and service coordination using Google Workspace.

• Handled inbound calls and internal requests, ensuring accurate routing and timely follow-up.

• Maintained and updated customer, scheduling, and production data within CRM systems and Google Sheets.

• Coordinated tasks between field teams, leadership, and external partners to support smooth daily operations through virtual team collaboration.

• Supported process improvements by maintaining organized digital records and providing documentation & process support.

Self-Employed Freelance Administrative Support Assistant (Remote) Mar 2023 - Jun 2024

• Provided virtual administrative support to small business clients, including inbox & email management, scheduling, and internal communication using Microsoft Office & Google Workspace.

• Maintained client calendars, task lists, and documentation to support daily business operations.

• Assisted with basic reporting, content scheduling, and coordination across digital tools using Microsoft Office Suite.

• Successfully managed multiple client priorities while working independently in a remote environment, demonstrating strong time management & multitasking skills.

Family & Education Management Operations & Scheduling Manager (Self-Employed) Jun 2000 - Present

• Managed long-term scheduling, planning, and coordination for a multi-person household and education environment.

• Oversaw budgeting, expense tracking, and organizational systems to ensure operational efficiency.

• Developed strong communication, problem-solving, and adaptability skills in a dynamic, high-responsibility role. Quest for Education and Arts Head Events Planner (Hybrid Nonprofit) Aug 2019 - May 2021

• Planned and executed community-based nonprofit events including fundraisers, concerts, and formal functions.

• Served as a primary point of contact for attendees, vendors, and community partners.

• Managed event communications, timelines, and budgets while ensuring positive participant experiences.

• Provided post-event customer follow-up and administrative support via phone and email. Various Employers Customer Service, Travel Sales & Administrative Support

• Delivered in-person and phone-based customer service in retail and travel environments.

• Utilized Apollo and Sabre systems to manage bookings, customer accounts, and service requests.

• Resolved customer concerns while maintaining high satisfaction and professionalism. EDUCATION

Pima Community College Associate Degree, Paralegal Studies

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