Detail-Oriented Retail Inventory & Customer Service Professional
Resume:
Mary Ann Johanford
San Antonio, TX *****
*******.*********@*****.***
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Summary
Detail-oriented professional skilled in inventory management, cash handling, and customer service. Committed to enhancing customer experiences while ensuring efficient operations.
Skills
Inventory management and cash handling
Register and store operations
Customer service and support
Visual merchandising
Workflow monitoring and attention to detail
Problem solving and time management
Team collaboration
Effective communication
Experience
Crew Lead, 10/2025 Current
Vineyard Vines San Antonio, TX
Managed inventory and restocked merchandise on the sales floor to ensure product availability.
Provided exceptional customer service by addressing inquiries and resolving issues.
Maintained cleanliness and organization in the store by adhering to company policies.
Handled cash transactions accurately during register operations and closing procedures.
Delegated tasks, monitored workflow, and assessed performance.
Addressed customer inquiries and resolved complaints promptly to enhance customer satisfaction.
Key Holder, 11/2023 09/2025
Chico's FAS San Antonio, TX
Opened and closed store following company procedures.
Guided customers in product selection and addressed inquiries to enhance shopping experience.
Managed inventory levels and restocked merchandise as needed.
Trained new staff on operational processes and customer service standards.
Processed sales transactions accurately using point-of-sale system.
Maintained store presentation according to visual merchandising guidelines to attract customers.
Monitored store security and addressed any potential theft issues.
Collaborated with team to maintain a positive shopping environment.
Executed key holder responsibilities, including store opening, closing, and alarm management for security.
Provided customer service including cashiering, merchandising and restocking shelves.
Replenished merchandise displays throughout the store.
Cash Office Associate, 04/2023 11/2023
Ross Dress for Less San Antonio, TX
Reconciled daily cash drawer to ensure accurate financial reporting.
Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
Verified cash drawer, counted money and balanced receipts.
Tracked cash differences, compiled reports, and analyzed past data to identify discrepancies.
Conducted regular audits of cash registers to identify discrepancies and resolve issues.
Processed cash transactions accurately and efficiently during store operating hours.
Managed change fund accurately throughout the day with minimal errors.
Prepared and checked cashier register tills.
Coordinated cash movements between offices and conducted bank transactions to maintain proper cash flow.
Provided excellent customer service by greeting customers promptly and courteously.
Operated a variety of office equipment such as calculators, scanners.
Education and Training
05/2010 Wayland Baptist University San Antonio, TX
BBA Business Administration
05/1980 San Antonio College San Antonio, TX
Associate of Applied Science Business Administration
Activities
Volunteer Work
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