Customer Service & Data Entry Specialist

ROMONA MANGAR

**** ******** *** ********@*****.***

Schenectady NY 12303 518-***-****

Work History:

**/**/**** ** ******* Home Depot

-I have knowledge in the field of cashing, as temporary position.

-Collect customer feedback and made process changes to exceed customer satisfaction goals

-Offered advice and assistance to customers, paying attention to special needs or wants

-Answered constant flow of inbound calls in queue per minute

-Answered customer telephone calls promptly to avoid on-hold wait times

-Responded to customer requests for products, services and company information

-Recommended Products and services to customers, thoroughly explaining details

02/2005 - 06/2014 Customer Service Representative and Data entry agent

at NPI Communications – Berbice, Guyana.

-Answered general questions

-Assist customers with queries about their account

-Transfer calls

-Data Entry, Research & Gathering information in order to assist consumer

-Inbound/Outbound Telemarketing Service

-resolving customer complaints

Professional SKILLS:

MS WORK

MS EXCEL

Power point

Worked well in a fast pace atmosphere

Follow instructions and made decisions based on customers’ request

Team Player

Worked well under pressure/comfortable speaking in large group

Data entry

Awards/certificate

-High School diploma

Education:

-Washington Irving Educational Institute - 06/2018

422 Mumford Street Schenectady, NY 12303

Contact this candidate