Benefits & HR Support Specialist with 12+ Years Experience

MIA GLECE FORESTER

Coeur d’Alene, Idaho *****

1-208-***-**** ️ ********@*****.***

LinkedIn: linkedin.com/in/mia-glece-forester-7b0b15257

PROFESSIONAL SUMMARY

Results-driven professional with 12+ years of experience in customer service, human resources support, virtual administration, and team leadership across remote and on-site environments. Recognized for delivering exceptional client support, managing complex administrative operations, and improving workflow efficiency. Skilled in handling high-volume communications, benefits administration, data management, and cross-functional coordination. Known for strong communication, adaptability, and the ability to thrive in fast-paced, client-facing roles.

CORE SKILLS & COMPETENCIES

Client & Customer Support

· Customer Success & Client Relations

· Inbound/Outbound Calls, Chat & Email Support

· Conflict Resolution & Escalation Handling

· Healthcare & Insurance Support

· Sales & Customer Retention

Virtual Assistance & Administration

· Calendar & Email Management

· Data Entry & Documentation

· CRM & SaaS Platform Management

· Process Coordination & Workflow Support

· Property Management Administration

Human Resources & Operations

· Benefits Enrollment Support

· Payroll & COBRA Assistance

· Employee Support & Case Management

· Training & Onboarding Coordination

· Team Coaching & Performance Monitoring

Technical & Digital Tools

Salesforce OCMS Digital Anchor Media HubSpot Appfolio Microsoft Suite Evive AI-Powered

“Emma” Automation tools for direct billing UKG Google Workspace MaidCentral Zendesk ClickUp Asana Trello Monday.com Slack Zoom Calendly RingCentral LiveChat Help Scout Avaya CXOne 3CX UDR Canva Adobe Cloudflare Worksnaps ChatGPT

PROFESSIONAL EXPERIENCE

Human Resource Benefits Specialist

Insight Global (Remote Seasonal) Oct 2025 – Apr 2026

· Assisted employees with benefits enrollment, payroll inquiries, and case resolution.

· Supported COBRA enrollment, billing inquiries, and payment processing assistance.

· Assisted with billing disputes, claims support, and eligibility verification processes.

· Supported verification and appeals processes while ensuring accurate documentation.

· Educated employees on insurance coverage, deductibles, coinsurance, and out-of-pocket costs.

· Maintained confidentiality while handling sensitive employee information.

· Delivered customer support through phone, email, and case management systems.

· Coordinated with internal teams and insurance providers to resolve member concerns efficiently.

Customer Sales Representative

Concentrix (Remote Seasonal) Jun 2025 – Oct 2025

· Assisted customers with purchasing decisions, product recommendations, and order inquiries.

· Created personalized online shopping “bags” based on customer needs, preferences, and budget.

· Explained product features, benefits, pricing, and promotions to help customers make informed purchasing decisions.

· Delivered high-quality customer experiences through phone support.

· Maintained accurate customer records, order details, and transaction data.

· Resolved customer concerns while ensuring professionalism and customer satisfaction.

Customer Service Representative

Safelite (Remote Seasonal) Apr 2025 – Jun 2025

· Guided policyholders through auto-glass claims processes and service options.

· Explained insurance coverage and coordinated repair or replacement services.

· Scheduled appointments while maintaining accurate real-time documentation and customer records.

· Recommended and upsold windshield wipers and related products based on customer vehicle needs and safety recommendations.

· Delivered professional customer support while handling high-volume inbound calls.

· Assisted customers with claim inquiries, appointment updates, and service-related concerns.

Caregiver — Assisted Living Facility

Emma Assisted Living (Part-time) Apr 2025 – May 2025

· Assisted residents with Activities of Daily Living (ADL) such as bathing, grooming, dressing, and toileting.

· Monitored residents’ physical condition and reported changes to nursing staff.

· Assisted with medication reminders according to care plans.

· Provided companionship and emotional support.

· Cooked and served meals and assisted residents with feeding when needed.

· Maintain clean, safe, and comfortable living environment.

· Maintained accurate records and reports for management.

Virtual Assistant

Maid Brigade (Remote Part-time) April 2025 - June 2025

· Managed inbound and outbound customer communication.

· Scheduled cleaning appointments and coordinated technician availability.

· Updated customer information and service notes in CRM systems.

· Processed booking requests, cancellations, and rescheduling.

· Handled customer inquiries, complaints, and service follow-ups professionally.

· Maintained accurate records and reports for management.

Virtual Assistant — Property Management

Real Property Management (Remote) Dec 2024 – Apr 2025

· Managed tenant onboarding, including utilities setup and account activation.

· Handled email communications, property listings, HOA coordination, and lease-related concerns.

· Processed daily and weekly disbursements while assisting with accounting and financial record management.

· Maintained accurate property records using AppFolio, Excel trackers, and internal databases.

· Supported daily operations through administrative assistance and technical troubleshooting.

· Coordinated with tenants, vendors, and property owners to ensure timely issue resolution and operational efficiency.

Subject Matter Expert / Supervisor

Game Ape Philippines Feb 2022 – Dec 2024

· Led onboarding, training sessions, and performance calibrations.

· Supervised team operations and provided coaching for service improvement.

· Managed escalated customer cases via chat and calls.

· Oversaw data accuracy and internal system management.

· Maintained company social media content and updates.

Virtual Assistant

Game Ape Philippines Jan 2020 – Feb 2022

· Coordinated meetings, schedules, and training logistics.

· Created presentations, videos, and documentation materials.

· Managed multi-platform communication channels.

· Updated trackers, websites, and workflow systems.

Customer Service Representative

Game Ape Philippines Jan 2018 – Jan 2020

· Delivered real-time customer support via chat and email.

· Managed multiple inquiries while maintaining professional service standards.

· Ensured accurate documentation and data entry.

Customer Service Representative

Safeway / Albertsons Feb 2015 – Nov 2017

· Provided frontline retail customer service in a high-volume environment.

· Resolved customer concerns efficiently while maintaining service excellence.

Customer Service Representative

Walmart Jun 2010 – Jan 2015

· Assisted customers with product inquiries and issue resolution.

· Operated POS systems and supported daily retail operations.

Customer Care Representative – Healthcare Account

TeleTech, Dumaguete City Aug 2008 – Apr 2010

· Handled healthcare provider calls regarding insurance benefits and billing.

· Supported team operations and ensured HIPAA-compliant documentation practices.

Editorial Assistant / Proofreader

SPi Global Solutions Mar 2006 – Jul 2008

· Edited and proofread manuscripts for accuracy and formatting compliance.

· Coordinated with authors and publishers during production processes.

Admin Staff / Project Engineer Assistant

Uy Construction & Development Mar 2004 – Mar 2006

· Assisted project management operations including documentation and QA/QC inspections.

· Prepared cost estimates and coordinated with contractors and suppliers.

EDUCATION

Bachelor of Science in Civil Engineering

Negros Oriental State University 1999 – 2004

REFERENCES

Available upon request.

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