Detail-Oriented Office Administrator / Receptionist

Madison Moore

604-***-**** *****.*******@*****.*** Salmon Arm, BC V1E 0G2

Detail-oriented Office Administrator/Receptionist with extensive customer service experience and a strong background in administrative offices. Proven ability to manage scheduling, phones, billing, POS transactions, and insurance-related documentation while maintaining a professional and compassionate approach with patients. Reliable, organized, and adept at multitasking to support practitioners and ensure smooth clinical flow.

RELEVANT SKILLS & EXPERIENCE:

Customer Service & Communication

12+ years in Customer Service: Developed loyal customer base resulting from providing personalized service.

2+ Years in Reception: Performed reception duties in offices (Medical, Property Management)

Sales experience: Assisted customers in selecting/upgrading cell phones and electronic devices. Recommended products and plans that best suit their needs.

Complaint Management: Resolved wide range of customer issues and effectively arranged for best resolutions.

Administration & Sales

Multi-lined Phone Systems: Answered high volume of phone calls (60-80/day); answered inquiries, conducted follow-ups, and booked appointments using scheduling software and CRM database systems. Booked and organized travel itineraries and tickets. Able to handle emergency calls (BC Hydro)

POS Systems: Operated computerized till to handle cash, credit card and debit transactions.

Inventory Management: Maintained inventory and ordered stock as needed.

Organization: Created and maintained custom filing and inventory systems.

WORK HISTORY:

Office Administration Assistant Ironman directional Drilling – Salmon Arm, BC Apr 2025 - Oct 2025

Created and maintained detailed project binders, coordinated permits and travel, managed phones and emails, and supported daily office operations through organized filing and communication. Onboarding & Scheduling.

Sales Associate Roger's Communications – Salmon Arm, BC Feb 2022 - Jun 2024

Helped customers select internet, TV, and home phone products and services. Assisted with technical issues, dispatched service technicians, and regularly exceeded sales targets.

Receptionist Pardon Me Hearing – Salmon Arm, BC Aug 2021 - Feb 2021

Performed reception duties in a busy medical office environment.

Sales Associate The Source (BestBuy Express) – Salmon Arm, BC Aug 2019 - Aug 2021

Field Services Representative Ricoh (Printers) – Vancouver, BC Aug 2018 - Jun 2019

Sales Associate Paw Street Market – North Vancouver, BC Dec 2017 - Jul 2018

Receptionist Stratawest Management – North Vancouver, BC Apr 2017 - Nov 2017

Customer Service Representative BC Hydro – Vancouver, BC Apr 2016 - Sept 2016

EDUCATION: Grade 12 Diploma Seycove Secondary School, North Vancouver - 2012

Contact this candidate